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Yempo - Your Employees Offshore
Yempo - Your Employees Offshore
201 – 500 Xodimlar
HR texnologiyalariKonsaltingXodimlarni yollash
Yempo - Your Employees Offshore kompaniyalarga Filippinda, ayniqsa buxgalteriya, moliya va axborot texnologiyalari sohalarida faoliyat yuritadigan mutaxassislardan iborat offshor jamoalar tuzishda yordam beradi. Uning autsorsing xizmatlari Avstraliya, Amerika Qo‘shma Shtatlari, Kanada, Buyuk Britaniya, Yangi Zelandiya, Gonkong va Yaponiya kabi bozorlardagi mijozlarni qo‘llab-quvvatlaydi hamda xodimlarni tanlash va boshqariladigan jamoalarni qo‘llab-quvvatlash orqali kadrlar yetishmovchiligini bartaraf etishga yordam beradi. Yempo mahalliy mehnat qonunchiligiga rioya qilish, texnologik infratuzilma va moslashuvchan hamkorlik modellarini birlashtirib, mijozlarga IT va dasturiy ta’minot ishlab chiqish, shuningdek moliya va buxgalteriya sohalarida malakali mutaxassislar bilan ishlash imkonini beradi.
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Kompaniyadagi ish o‘rinlari

Customer Service Representative – ESL, Remote Philippines

Coordinate technician schedules, service bookings, escalations, and operational records for Yempo. Support reliable field-service delivery and customer satisfaction from the Philippines.

PHFilippin
45 000 ₱ – 60 000 ₱ / oy
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash
ERP

Tavsif

  • Coordinate bookings, call-outs, maintenance visits, breakdown responses, and emergency or entrapment requests.
  • Organize technician schedules, workload distribution, and service priorities across assigned regions.
  • Resolve customer complaints and serve as an escalation point when needed.
  • Manage inbound enquiries, callbacks, service updates, complaints, and escalations.
  • Record call notes, service details, customer information, and operational updates accurately.
  • Process and track purchase orders, parts orders, deposits, service agreements, and related administration.
  • Monitor service inboxes and workflow queues to support timely action.
  • Triage technical and operational issues, escalating complex or trade-specific matters as appropriate.
  • Guide, train, and support Junior Coordinators in day-to-day operations.
  • Lead workflow reviews, planning meetings, and operational follow-ups with Regional Managers.
  • Maintain SLA, KPI, service-quality, and customer-satisfaction standards across service activities and requests.
  • Follow the Organization's Information Security Management System and applicable policies, procedures, and guidelines.

Talablar

  • Previous experience in service coordination, scheduling, customer service, operations, or a comparable position.
  • Background in a service-focused environment, ideally in electrical, mechanical, construction, or a related industry.
  • Experience coordinating field technicians, service appointments, schedules, or operational workflows.
  • Familiarity with ERP, scheduling, service-management, or other relevant operational systems is advantageous.
  • Availability to work day shifts.
  • This is an English as a second language (ESL) role.

Imtiyozlar

  • Weekly salary payments.
  • HMO enrollment from commencement.
  • Eligibility to add additional HMO dependents each year of service.
  • 20 vacation days annually.
  • 7 sick days.
  • Annual performance bonuses and incentives.
  • Annual salary reviews.
  • Choice of working from home or from the office.

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KonsaltingMarketingXodimlarni yollash
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