Yempo - Your Employees Offshore
Yempo - Your Employees Offshore
Yempo - Your Employees Offshore फिलीपींस में व्यवसायों को ऑफशोर टीम बनाने में सहायता करता है, जिसमें लेखांकन, वित्त और सूचना प्रौद्योगिकी के विशेषज्ञों पर विशेष ध्यान दिया जाता है। इसकी आउटसोर्सिंग सेवाएँ ऑस्ट्रेलिया, संयुक्त राज्य अमेरिका, कनाडा, यूनाइटेड किंगडम, न्यूज़ीलैंड, हांगकांग और जापान सहित विभिन्न बाज़ारों में ग्राहकों की सहायता करती हैं तथा भर्ती और प्रबंधित टीम सहयोग के माध्यम से प्रतिभा की कमी को दूर करती हैं। Yempo स्थानीय रोजगार अनुपालन, तकनीकी अवसंरचना और लचीले साझेदारी मॉडल को एकीकृत करता है, ताकि ग्राहक आईटी और विकास के साथ-साथ वित्त और लेखांकन में योग्य पेशेवरों के साथ काम कर सकें।

Customer Service Representative – ESL, Remote Philippines

Coordinate technician schedules, service bookings, escalations, and operational records for Yempo. Support reliable field-service delivery and customer satisfaction from the Philippines.

विवरण

  • Coordinate bookings, call-outs, maintenance visits, breakdown responses, and emergency or entrapment requests.
  • Organize technician schedules, workload distribution, and service priorities across assigned regions.
  • Resolve customer complaints and serve as an escalation point when needed.
  • Manage inbound enquiries, callbacks, service updates, complaints, and escalations.
  • Record call notes, service details, customer information, and operational updates accurately.
  • Process and track purchase orders, parts orders, deposits, service agreements, and related administration.
  • Monitor service inboxes and workflow queues to support timely action.
  • Triage technical and operational issues, escalating complex or trade-specific matters as appropriate.
  • Guide, train, and support Junior Coordinators in day-to-day operations.
  • Lead workflow reviews, planning meetings, and operational follow-ups with Regional Managers.
  • Maintain SLA, KPI, service-quality, and customer-satisfaction standards across service activities and requests.
  • Follow the Organization's Information Security Management System and applicable policies, procedures, and guidelines.

आवश्यकताएँ

  • Previous experience in service coordination, scheduling, customer service, operations, or a comparable position.
  • Background in a service-focused environment, ideally in electrical, mechanical, construction, or a related industry.
  • Experience coordinating field technicians, service appointments, schedules, or operational workflows.
  • Familiarity with ERP, scheduling, service-management, or other relevant operational systems is advantageous.
  • Availability to work day shifts.
  • This is an English as a second language (ESL) role.

लाभ

  • Weekly salary payments.
  • HMO enrollment from commencement.
  • Eligibility to add additional HMO dependents each year of service.
  • 20 vacation days annually.
  • 7 sick days.
  • Annual performance bonuses and incentives.
  • Annual salary reviews.
  • Choice of working from home or from the office.

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