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Nerdy
Nerdy
501 – 1.000 Angajați
EducațieInteligență artificialăSaaS
Nerdy este o companie de tehnologie educațională și software ca serviciu, aflată în spatele Varsity Tutors, care combină instruirea live cu instrumente de învățare bazate pe inteligență artificială pe o platformă digitală integrată. Serviciile sale includ meditații individuale, cursuri săptămânale de pregătire pentru teste, ateliere, redarea sesiunilor, evaluări diagnostice adaptive, rezumate ale sesiunilor generate de inteligența artificială, un AI Tutor disponibil la cerere și instrumente Tutor Copilot pentru găsirea unor exemple și exerciții relevante. Acoperind peste 3.000 de materii, Nerdy folosește selecția realizată de experți, datele de învățare și potrivirea bazată pe inteligență artificială pentru a conecta elevii cu tutori bine evaluați și pentru a personaliza sprijinul oferit pentru exersare și studiu.
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Locurile de muncă ale companiei

Customer Retention Specialist — Nerdy, Philippines Remote

Nerdy is hiring a Philippines-based remote Customer Retention Specialist to help tutoring customers continue their learning journeys. The role involves cancellation calls, tailored program recommendations, and achieving revenue-retention goals.

PHFilipine
8 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăSpecialist în retenția cliențilorSuccesul clienților
macOS

Descriere

  • Manage a steady volume of cancellation and at-risk customer calls with a focus on preserving revenue
  • Use consultative questioning to identify customer needs and suggest tutoring, live-class, or homeschool solutions
  • Address objections with clear, empathetic, and persuasive communication
  • Manage at-risk accounts and reconnect with families through relevant, personalized recommendations
  • Achieve targets for saves, renewals, revenue retention, customer satisfaction, and related performance measures
  • Use Nerdy AI and internal tools to support customer conversations and resolve issues efficiently
  • Keep CRM information complete and accurate while tracking promised follow-ups
  • Resolve complex and emotionally sensitive cases with professionalism and a customer win-back focus
  • Provide retention insights to sales, product, and training partners to improve team strategy
  • Use coaching and feedback to strengthen results and develop performance

Cerințe

  • Applicants must be located in the Philippines
  • Professional English proficiency is required across reading, writing, and speaking
  • At least three years of experience in sales, customer retention, escalations, or consultative phone-based work
  • At least six months of living or working in an English-speaking market, or professional English use throughout full work shifts
  • Demonstrated success reaching or exceeding sales or revenue-retention targets
  • Ability to manage objections and close conversations effectively under pressure
  • Background handling escalations or cancellation-save interactions
  • Strong empathy and emotional intelligence, particularly when supporting families
  • Working knowledge of CRM systems and AI-enabled tools
  • Highly organized, with effective time management in a fast-moving setting
  • Availability to work evenings and weekends
  • Personal computer and wired high-speed internet are required
  • Internet service must provide at least 100 Mbps download and 50 Mbps upload speeds
  • A wired Ethernet connection is required; Wi-Fi, satellite, and mobile hotspots are not accepted
  • Computer must use an Intel i5, AMD Ryzen 5, or better processor; Macs must use Apple M1 or later
  • At least 16 GB of RAM
  • At least 20 GB of available storage; an SSD may become necessary if performance problems continue
  • USB ports are required for designated peripherals
  • Use an up-to-date 64-bit Windows 11 or macOS 26 Tahoe system; Windows 10 is unsupported
  • Experience in education, teaching, or tutoring is desirable

Beneficii

  • Monthly performance bonuses plus other incentives
  • Required six-week virtual training with pay
  • Full-time employment performed entirely remotely
  • Performance-led opportunities to advance into training, leadership, and related functions
  • Team-coordinated flexibility for time away
  • Fully funded Learning Membership for the employee and immediate family, offering one-to-one tutoring, unlimited on-demand classes, and complete platform access
  • Robust training and a culture centered on frequent feedback
  • Use of advanced AI tools
  • International and collaborative team setting

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