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Group O
Group O
1.001 – 5.000 Angajați
ConsultanțăLogisticăMarketing
Group O este o companie de externalizare a proceselor de afaceri care deservește organizații prin servicii integrate de lanț de aprovizionare, logistică, ambalare, marketing și consultanță. Capacitățile sale includ logistică oferită de terți, pregătirea kiturilor și asamblarea, gestionarea stocurilor, procesarea comenzilor, soluții de ambalare personalizate și sustenabile, echipamente de ambalare, gestionarea ciclului de viață al dispozitivelor și programe de stimulente și rambursări. Group O sprijină, de asemenea, interacțiunea cu clienții prin servicii de call center și programe de carduri de recompense. În calitate de companie deținută de o persoană aparținând unei minorități, compania colaborează cu clienții pentru cheltuieli care susțin diversitatea și pentru protejarea mediului, sprijinind totodată inițiativele de incluziune și caritabile în întreaga organizație.
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Locurile de muncă ale companiei

Client Services Representative — Group O

Support Group O clients by managing ERP orders, resolving inquiries and coordinating with internal teams. Build strong client relationships while helping improve service and satisfaction.

USStatele Unite ale AmericiiILIllinois
18 $ – 22 $ / oră
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți
ERP

Descriere

  • Keep client records current in the ERP system, set up orders and track them through completion.
  • Respond promptly and accurately to client questions by phone, email and chat.
  • Develop lasting client relationships by learning each client’s needs and preferences.
  • Resolve complaints and service issues, referring complex cases to the appropriate team.
  • Work with sales, technical support and account management to meet client needs and resolve issues on time.
  • Collect, review and file delivery confirmations, packing slips and other shipping documents.
  • Track overdue and expedited orders, coordinate parts and service sales, and manage service schedules.
  • Record client conversations and transactions accurately in the ERP system.
  • Explain products, services and processes, and recommend solutions that improve the client experience.
  • Spot opportunities to offer existing clients additional or complementary products and services.
  • Keep current on industry developments, company products and service offerings to assist clients effectively.
  • Work with the client services team to refine processes and improve the client experience.
  • Follow company procedures and meet regulatory and data protection requirements.

Cerințe

  • High school diploma or equivalent.
  • At least two years of experience in customer service or another client-facing role.
  • Strong spoken and written communication skills.
  • Sound problem-solving skills and careful attention to detail.
  • Able to manage competing tasks and priorities in a demanding environment.
  • Proficient with Microsoft Office and able to learn ERP software.
  • Able to work both independently and as part of a team.
  • Flexible when priorities and work schedules change.
  • Positive outlook and a commitment to excellent customer service.

Beneficii

  • Medical, dental, vision and life insurance.
  • Flexible spending accounts for medical and dependent care expenses.
  • 401(k) plan with company matching contributions.
  • Generous paid time off.
  • 10.5 paid holidays.
  • Career development opportunities.

Locuri de muncă similare

Ohio State University Physicians

Remote Financial Clearance Representative L3 (Financial Counselor)

Ohio State University Physicians
1.001 – 5.000 Angajați
Asigurare de sănătateAsistență medicalăNonprofit
USStatele Unite ale AmericiiOHOhio
19 $ – 29 $ / oră
RemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăConsilier

Verify patient coverage, eligibility, and financial responsibility as a financial counselor with Ohio State University Physicians. Help uninsured patients access financial assistance and coordinate clearance for scheduling.

Deschide