Group O
Group O
1 001 – 5 000 Қызметкерлер
КонсалтингЛогистикаМаркетинг
Group O — біріктірілген жеткізу тізбегі, логистика, қаптама, маркетинг және консалтинг қызметтері арқылы ұйымдарға қызмет көрсететін бизнес-процестерді аутсорсингке беру компаниясы. Оның мүмкіндіктеріне үшінші тарап логистикасы, жиынтықтау және құрастыру, қорларды басқару, тапсырыстарды орындау, арнайы және тұрақты қаптама, қаптама жабдықтары, құрылғылардың өмірлік циклін басқару, сондай-ақ ынталандыру және жеңілдіктер бағдарламалары кіреді. Group O байланыс орталығы қызметтері мен сыйақы карталары бағдарламалары арқылы клиенттермен өзара әрекеттесуді де қолдайды. Азшылық өкілдеріне тиесілі компания ретінде ол клиенттермен әртүрлілікке бағытталған шығындар және қоршаған ортаны қорғау мәселелері бойынша жұмыс істейді, сонымен қатар бүкіл ұйым бойынша инклюзия мен қайырымдылық бастамаларын қолдайды.

Client Services Representative — Group O

Support Group O clients by managing ERP orders, resolving inquiries and coordinating with internal teams. Build strong client relationships while helping improve service and satisfaction.

Сипаттама

  • Keep client records current in the ERP system, set up orders and track them through completion.
  • Respond promptly and accurately to client questions by phone, email and chat.
  • Develop lasting client relationships by learning each client’s needs and preferences.
  • Resolve complaints and service issues, referring complex cases to the appropriate team.
  • Work with sales, technical support and account management to meet client needs and resolve issues on time.
  • Collect, review and file delivery confirmations, packing slips and other shipping documents.
  • Track overdue and expedited orders, coordinate parts and service sales, and manage service schedules.
  • Record client conversations and transactions accurately in the ERP system.
  • Explain products, services and processes, and recommend solutions that improve the client experience.
  • Spot opportunities to offer existing clients additional or complementary products and services.
  • Keep current on industry developments, company products and service offerings to assist clients effectively.
  • Work with the client services team to refine processes and improve the client experience.
  • Follow company procedures and meet regulatory and data protection requirements.

Талаптар

  • High school diploma or equivalent.
  • At least two years of experience in customer service or another client-facing role.
  • Strong spoken and written communication skills.
  • Sound problem-solving skills and careful attention to detail.
  • Able to manage competing tasks and priorities in a demanding environment.
  • Proficient with Microsoft Office and able to learn ERP software.
  • Able to work both independently and as part of a team.
  • Flexible when priorities and work schedules change.
  • Positive outlook and a commitment to excellent customer service.

Артықшылықтар

  • Medical, dental, vision and life insurance.
  • Flexible spending accounts for medical and dependent care expenses.
  • 401(k) plan with company matching contributions.
  • Generous paid time off.
  • 10.5 paid holidays.
  • Career development opportunities.

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