Group O
Group O
Group O एक बिज़नेस प्रोसेस आउटसोर्सिंग कंपनी है, जो एकीकृत आपूर्ति शृंखला, लॉजिस्टिक्स, पैकेजिंग, मार्केटिंग और परामर्श सेवाओं के माध्यम से संगठनों की सहायता करती है। इसकी क्षमताओं में थर्ड-पार्टी लॉजिस्टिक्स, किटिंग और असेंबली, इन्वेंटरी प्रबंधन, ऑर्डर पूर्ति, कस्टम और टिकाऊ पैकेजिंग, पैकेजिंग उपकरण, डिवाइस लाइफ़साइकल प्रबंधन तथा प्रोत्साहन और रिबेट कार्यक्रम शामिल हैं। Group O कॉल सेंटर सेवाओं और रिवार्ड कार्ड कार्यक्रमों के माध्यम से ग्राहक सहभागिता को भी सहयोग देता है। अल्पसंख्यक-स्वामित्व वाले व्यवसाय के रूप में, कंपनी ग्राहकों के साथ विविधता संबंधी खर्च और पर्यावरणीय संरक्षण पर काम करती है तथा पूरे संगठन में समावेशन और परोपकारी पहलों का समर्थन करती है।

Client Services Representative — Group O

Support Group O clients by managing ERP orders, resolving inquiries and coordinating with internal teams. Build strong client relationships while helping improve service and satisfaction.

विवरण

  • Keep client records current in the ERP system, set up orders and track them through completion.
  • Respond promptly and accurately to client questions by phone, email and chat.
  • Develop lasting client relationships by learning each client’s needs and preferences.
  • Resolve complaints and service issues, referring complex cases to the appropriate team.
  • Work with sales, technical support and account management to meet client needs and resolve issues on time.
  • Collect, review and file delivery confirmations, packing slips and other shipping documents.
  • Track overdue and expedited orders, coordinate parts and service sales, and manage service schedules.
  • Record client conversations and transactions accurately in the ERP system.
  • Explain products, services and processes, and recommend solutions that improve the client experience.
  • Spot opportunities to offer existing clients additional or complementary products and services.
  • Keep current on industry developments, company products and service offerings to assist clients effectively.
  • Work with the client services team to refine processes and improve the client experience.
  • Follow company procedures and meet regulatory and data protection requirements.

आवश्यकताएँ

  • High school diploma or equivalent.
  • At least two years of experience in customer service or another client-facing role.
  • Strong spoken and written communication skills.
  • Sound problem-solving skills and careful attention to detail.
  • Able to manage competing tasks and priorities in a demanding environment.
  • Proficient with Microsoft Office and able to learn ERP software.
  • Able to work both independently and as part of a team.
  • Flexible when priorities and work schedules change.
  • Positive outlook and a commitment to excellent customer service.

लाभ

  • Medical, dental, vision and life insurance.
  • Flexible spending accounts for medical and dependent care expenses.
  • 401(k) plan with company matching contributions.
  • Generous paid time off.
  • 10.5 paid holidays.
  • Career development opportunities.

संबंधित नौकरियाँ

Jerry
Bose Corporation

Senior Finance Manager, Global Supply Chain

Bose Corporation

Lead financial planning and analysis for Bose’s global supply chain, overseeing P&L, forecasts, and performance reviews. Partner with operations leaders and guide a small analyst team across supply chain functions.

खोलें
Intrepid Travel

Finance Manager, Uzbekistan

Intrepid Travel

Oversee budgeting, compliance, payroll, and financial reporting for Intrepid Travel’s Central Asia operations. Maintain accurate ledgers and support business planning in Tashkent.

खोलें
Runpod

Finance Manager, Infrastructure Capacity

Runpod

Lead financial planning for GPU fleet capacity, utilization, infrastructure investment, and cash needs. Your analysis will help Runpod’s AI developer cloud align capacity decisions with revenue growth.

खोलें
PayJoy

Senior Country Controller, Mexico

PayJoy

Lead PayJoy’s Mexico accounting, financial reporting, compliance, and controls for its emerging-market credit platform. Oversee statutory filings, audits, consolidation, and the local finance team.

खोलें
RTX

Senior Finance Manager, CUAS

RTX

Lead finance for RTX’s CUAS international and strategy portfolios in a senior role supporting aerospace and defense programs. Oversee forecasts, estimates at completion, earned value, proposals, and strategic decision support.

खोलें
Remote Choice

Remote Finance Manager, UK Dental Group

Remote Choice

Lead financial control, reporting and cash management for a growing UK dental group. Support practice profitability, budgeting and sustainable growth.

खोलें
Dent Wizard International

Remote Accounting Manager (Ohio) at Dent Wizard

Dent Wizard International

Lead financial reporting, month-end close, audits, and internal controls for Dent Wizard’s automotive reconditioning business. Manage the general ledger team and improve accounting processes.

खोलें
Procter & Gamble

Senior eCommerce Leader, Direct-to-Consumer

Procter & Gamble

Lead digital commerce, data, CRM, and technology for P&G’s Nature’s Best and Lamberts brands. Grow direct-to-consumer sales and consumer engagement through secure, data-led marketing.

खोलें
Runpod

Remote Finance Manager, Sales & GTM

Runpod

Build revenue forecasts, pricing models, sales commission processes, and marketing return analyses for Runpod’s AI Developer Cloud. Support the growth of Sales and Marketing in a remote-first role.

खोलें