Sales Director, Executive Benefits at Gen
GenLead executive benefits sales and partnerships for Gen’s cybersecurity, identity protection, and financial wellness solutions. Build strategic partner relationships and close complex B2B deals.
Odpri
Group O je podjetje za zunanje izvajanje poslovnih procesov, ki organizacijam zagotavlja integrirane storitve na področju dobavne verige, logistike, pakiranja, trženja in svetovanja. Njegove zmogljivosti vključujejo logistiko tretjih oseb, pripravo kompletov in sestavljanje, upravljanje zalog, izpolnjevanje naročil, prilagojeno in trajnostno pakiranje, opremo za pakiranje, upravljanje življenjskega cikla naprav ter programe spodbud in rabatov. Group O podpira tudi vključevanje strank s storitvami klicnega centra in programi nagradnih kartic. Kot podjetje v lasti pripadnikov manjšine sodeluje s strankami pri raznolikosti porabe in skrbi za okolje ter po vsej organizaciji podpira vključevanje in dobrodelne pobude.
Client Services Representative — Group O
Support Group O clients by managing ERP orders, resolving inquiries and coordinating with internal teams. Build strong client relationships while helping improve service and satisfaction.
Opis
- Keep client records current in the ERP system, set up orders and track them through completion.
- Respond promptly and accurately to client questions by phone, email and chat.
- Develop lasting client relationships by learning each client’s needs and preferences.
- Resolve complaints and service issues, referring complex cases to the appropriate team.
- Work with sales, technical support and account management to meet client needs and resolve issues on time.
- Collect, review and file delivery confirmations, packing slips and other shipping documents.
- Track overdue and expedited orders, coordinate parts and service sales, and manage service schedules.
- Record client conversations and transactions accurately in the ERP system.
- Explain products, services and processes, and recommend solutions that improve the client experience.
- Spot opportunities to offer existing clients additional or complementary products and services.
- Keep current on industry developments, company products and service offerings to assist clients effectively.
- Work with the client services team to refine processes and improve the client experience.
- Follow company procedures and meet regulatory and data protection requirements.
Zahteve
- High school diploma or equivalent.
- At least two years of experience in customer service or another client-facing role.
- Strong spoken and written communication skills.
- Sound problem-solving skills and careful attention to detail.
- Able to manage competing tasks and priorities in a demanding environment.
- Proficient with Microsoft Office and able to learn ERP software.
- Able to work both independently and as part of a team.
- Flexible when priorities and work schedules change.
- Positive outlook and a commitment to excellent customer service.
Ugodnosti
- Medical, dental, vision and life insurance.
- Flexible spending accounts for medical and dependent care expenses.
- 401(k) plan with company matching contributions.
- Generous paid time off.
- 10.5 paid holidays.
- Career development opportunities.
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