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Group O
Group O
1,001 – 5,000 Employees
ConsultingLogisticsMarketing
Group O is a business process outsourcing company serving organizations through integrated supply chain, logistics, packaging, marketing, and consulting services. Its capabilities include third-party logistics, kitting and assembly, inventory management, fulfillment, custom and sustainable packaging, packaging equipment, device lifecycle management, and incentives and rebates programs. Group O also supports customer engagement through call center services and reward card programs. As a minority-owned business, the company works with clients on diversity spending and environmental stewardship while supporting inclusion and charitable initiatives across its organization.
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Client Services Representative — Group O

Support Group O clients by managing ERP orders, resolving inquiries and coordinating with internal teams. Build strong client relationships while helping improve service and satisfaction.

USUnited StatesILIllinois
$18 – $22 / hour
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredClient ServicesClient Services Representative
ERP

Description

  • Keep client records current in the ERP system, set up orders and track them through completion.
  • Respond promptly and accurately to client questions by phone, email and chat.
  • Develop lasting client relationships by learning each client’s needs and preferences.
  • Resolve complaints and service issues, referring complex cases to the appropriate team.
  • Work with sales, technical support and account management to meet client needs and resolve issues on time.
  • Collect, review and file delivery confirmations, packing slips and other shipping documents.
  • Track overdue and expedited orders, coordinate parts and service sales, and manage service schedules.
  • Record client conversations and transactions accurately in the ERP system.
  • Explain products, services and processes, and recommend solutions that improve the client experience.
  • Spot opportunities to offer existing clients additional or complementary products and services.
  • Keep current on industry developments, company products and service offerings to assist clients effectively.
  • Work with the client services team to refine processes and improve the client experience.
  • Follow company procedures and meet regulatory and data protection requirements.

Requirements

  • High school diploma or equivalent.
  • At least two years of experience in customer service or another client-facing role.
  • Strong spoken and written communication skills.
  • Sound problem-solving skills and careful attention to detail.
  • Able to manage competing tasks and priorities in a demanding environment.
  • Proficient with Microsoft Office and able to learn ERP software.
  • Able to work both independently and as part of a team.
  • Flexible when priorities and work schedules change.
  • Positive outlook and a commitment to excellent customer service.

Benefits

  • Medical, dental, vision and life insurance.
  • Flexible spending accounts for medical and dependent care expenses.
  • 401(k) plan with company matching contributions.
  • Generous paid time off.
  • 10.5 paid holidays.
  • Career development opportunities.

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