Ohio State University Physicians este grupul medical din spatele cabinetelor universitare de la Centrul Medical Wexner al Universității de Stat din Ohio. Medicii săi oferă îngrijire primară și de specialitate în locații ambulatorii din centrul statului Ohio, iar echipele sale furnizează și servicii de management și consultanță pentru organizații din domeniul sănătății. Activitatea grupului reunește îngrijirea clinică și expertiza operațională, iar colaborarea și dezvoltarea personalului îi susțin eforturile de a îmbunătăți sănătatea comunităților pe care le deservește.
Remote Financial Clearance Representative L3 (Financial Counselor)
Verify patient coverage, eligibility, and financial responsibility as a financial counselor with Ohio State University Physicians. Help uninsured patients access financial assistance and coordinate clearance for scheduling.
Descriere
- Gather accurate insurance details from patients and their representatives.
- Use integrated health information systems and phone tools to support patient interactions.
- Locate patient records in EPIC and help prevent duplicate records.
- Evaluate patients’ ability to pay and refer them to financial counseling when appropriate.
- Submit eligibility inquiries to payors to confirm current coverage.
- Guide uninsured patients through Presumptive Medicaid, Financial Assistance, and HCAP applications.
- Build effective working relationships with medical staff, referring physicians, and their representatives.
- Transfer cleared patients promptly to the contact center for scheduling.
- Protect confidential information in line with Office of Compliance policies and HIPAA.
- Notify management of system or workflow issues.
- Prepare cost estimates and collect copayments or deposits when needed.
- Explain estimated patient responsibility and benefits to patients.
- Complete assigned FCR Pre-Reg and FCR OON/Special Coverages/Pre-Cert tasks.
- Carry out other assigned duties.
Cerințe
- Associate degree or higher, or a high school diploma/GED plus at least two years of experience in insurance, healthcare, or a related field.
- Strong customer service skills, enthusiasm, and compassion.
- Ability to work in a fast-paced setting.
- Excellent verbal and written communication skills.
- Strong interpersonal skills for handling sensitive, confidential matters and building effective working relationships.
- Reliable attendance and punctuality, professionalism, attention to detail, cooperation, and courtesy.
- Ability to escalate issues when needed.
- Experience using PC applications, including Microsoft Office and the internet.
- Ability to complete required employer training.
Beneficii
- Medical insurance
- Dental insurance
- Vision insurance
- Health reimbursement accounts
- Flexible spending accounts
- Retirement plan
- Employee assistance program
- Paid time off
- Holidays
- Wellness program