Ohio State University Physicians
Ohio State University Physicians
Ohio State University Physicians is the medical group behind faculty practices at The Ohio State University Wexner Medical Center. Its clinicians provide primary and specialty care through outpatient locations across central Ohio, while its teams also offer management and consulting services to healthcare organizations. The group’s work brings together clinical care and operational expertise, with collaboration and staff development supporting its effort to improve health in the communities it serves.

Remote Financial Clearance Representative L3 (Financial Counselor)

Verify patient coverage, eligibility, and financial responsibility as a financial counselor with Ohio State University Physicians. Help uninsured patients access financial assistance and coordinate clearance for scheduling.

Tavsif

  • Gather accurate insurance details from patients and their representatives.
  • Use integrated health information systems and phone tools to support patient interactions.
  • Locate patient records in EPIC and help prevent duplicate records.
  • Evaluate patients’ ability to pay and refer them to financial counseling when appropriate.
  • Submit eligibility inquiries to payors to confirm current coverage.
  • Guide uninsured patients through Presumptive Medicaid, Financial Assistance, and HCAP applications.
  • Build effective working relationships with medical staff, referring physicians, and their representatives.
  • Transfer cleared patients promptly to the contact center for scheduling.
  • Protect confidential information in line with Office of Compliance policies and HIPAA.
  • Notify management of system or workflow issues.
  • Prepare cost estimates and collect copayments or deposits when needed.
  • Explain estimated patient responsibility and benefits to patients.
  • Complete assigned FCR Pre-Reg and FCR OON/Special Coverages/Pre-Cert tasks.
  • Carry out other assigned duties.

Talablar

  • Associate degree or higher, or a high school diploma/GED plus at least two years of experience in insurance, healthcare, or a related field.
  • Strong customer service skills, enthusiasm, and compassion.
  • Ability to work in a fast-paced setting.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills for handling sensitive, confidential matters and building effective working relationships.
  • Reliable attendance and punctuality, professionalism, attention to detail, cooperation, and courtesy.
  • Ability to escalate issues when needed.
  • Experience using PC applications, including Microsoft Office and the internet.
  • Ability to complete required employer training.

Imtiyozlar

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health reimbursement accounts
  • Flexible spending accounts
  • Retirement plan
  • Employee assistance program
  • Paid time off
  • Holidays
  • Wellness program

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