Joma Jewellery & Katie Loxton
Joma Jewellery & Katie Loxton
51 – 200 Angajați
Comerț cu amănuntulModă
Joma Jewellery & Katie Loxton este o companie britanică de modă și retail, axată pe bijuterii și accesorii pentru cadouri și exprimarea personală. A fost fondată de Katie și Geoff Loxton în 2008 și creează piese de colecție, precum brățările „A Little”, precum și genți de mână personalizabile din piele vegană și parfumuri pentru casă. Colecția îmbină prețurile accesibile cu un design potrivit pentru a fi oferit cadou. Produsele sunt concepute în Regatul Unit și fabricate la nivel global. Profilul disponibil nu oferă detalii despre contextul angajărilor companiei.

Customer Experience Specialist (Fixed-Term Contract) – Joma Jewellery & Katie Loxton

Support Joma Jewellery and Katie Loxton customers by phone, email and webchat, processing refunds and resolving service issues. Coordinate with ecommerce and operations teams in a predominantly remote role with monthly visits to the Banbury office.

Descriere

  • Provide daily customer support by phone, email and webchat
  • Process B2C return refunds using Magento
  • Respond to customers on social media
  • Reply to Feefo reviews
  • Meet service-level agreements and customer expectations
  • Work with Ecommerce, Operations and Marketing teams
  • Manage claims with delivery companies and third-party logistics providers
  • Help meet business objectives by delivering an excellent customer experience
  • Report to the Ecommerce Retail Customer Experience Manager
  • Work mainly remotely, attending the Banbury head office once or twice each month

Cerințe

  • Previous experience in a customer service environment
  • Experience with Gorgias and Magento is desirable
  • Able to work in a fast-paced environment
  • Strong organisational skills
  • Excellent written and verbal communication skills
  • Able to prioritise competing tasks
  • Positive approach to change
  • Able to work independently and as part of a team
  • Excellent telephone manner and communication skills
  • Strong problem-solving ability
  • Able to work eight-hour shifts, five days per week
  • Able to work any five days in seven, including up to two weekend days per month with one week's notice

Beneficii

  • 33 days of holiday, including bank holidays, increasing to 35 days with length of service
  • Generous staff discount across both brands
  • Opportunities to contribute, learn and develop
  • Innovative and friendly workplace

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