Nerdy
Nerdy
Nerdy एक शिक्षा प्रौद्योगिकी और SaaS कंपनी है, जो Varsity Tutors के पीछे कार्यरत है और एकीकृत डिजिटल प्लेटफ़ॉर्म पर लाइव शिक्षण को AI-संचालित शिक्षण उपकरणों के साथ जोड़ती है। इसकी सेवाओं में व्यक्तिगत ट्यूशन, साप्ताहिक परीक्षा-तैयारी कक्षाएँ, कार्यशालाएँ, सत्रों का पुनःप्रसारण, अनुकूली निदान, AI द्वारा तैयार किए गए सत्र-सारांश, मांग पर उपलब्ध AI Tutor और प्रासंगिक उदाहरण तथा अभ्यास खोजने के लिए Tutor Copilot उपकरण शामिल हैं। 3,000 से अधिक विषयों को कवर करते हुए, Nerdy विशेषज्ञों द्वारा चयनित सामग्री, शिक्षण संबंधी डेटा और AI-आधारित मिलान का उपयोग करके विद्यार्थियों को उच्च रेटिंग वाले ट्यूटर्स से जोड़ती है तथा अभ्यास और अध्ययन सहायता को उनकी आवश्यकताओं के अनुसार ढालती है।

Customer Retention Specialist — Nerdy, Philippines Remote

Nerdy is hiring a Philippines-based remote Customer Retention Specialist to help tutoring customers continue their learning journeys. The role involves cancellation calls, tailored program recommendations, and achieving revenue-retention goals.

विवरण

  • Manage a steady volume of cancellation and at-risk customer calls with a focus on preserving revenue
  • Use consultative questioning to identify customer needs and suggest tutoring, live-class, or homeschool solutions
  • Address objections with clear, empathetic, and persuasive communication
  • Manage at-risk accounts and reconnect with families through relevant, personalized recommendations
  • Achieve targets for saves, renewals, revenue retention, customer satisfaction, and related performance measures
  • Use Nerdy AI and internal tools to support customer conversations and resolve issues efficiently
  • Keep CRM information complete and accurate while tracking promised follow-ups
  • Resolve complex and emotionally sensitive cases with professionalism and a customer win-back focus
  • Provide retention insights to sales, product, and training partners to improve team strategy
  • Use coaching and feedback to strengthen results and develop performance

आवश्यकताएँ

  • Applicants must be located in the Philippines
  • Professional English proficiency is required across reading, writing, and speaking
  • At least three years of experience in sales, customer retention, escalations, or consultative phone-based work
  • At least six months of living or working in an English-speaking market, or professional English use throughout full work shifts
  • Demonstrated success reaching or exceeding sales or revenue-retention targets
  • Ability to manage objections and close conversations effectively under pressure
  • Background handling escalations or cancellation-save interactions
  • Strong empathy and emotional intelligence, particularly when supporting families
  • Working knowledge of CRM systems and AI-enabled tools
  • Highly organized, with effective time management in a fast-moving setting
  • Availability to work evenings and weekends
  • Personal computer and wired high-speed internet are required
  • Internet service must provide at least 100 Mbps download and 50 Mbps upload speeds
  • A wired Ethernet connection is required; Wi-Fi, satellite, and mobile hotspots are not accepted
  • Computer must use an Intel i5, AMD Ryzen 5, or better processor; Macs must use Apple M1 or later
  • At least 16 GB of RAM
  • At least 20 GB of available storage; an SSD may become necessary if performance problems continue
  • USB ports are required for designated peripherals
  • Use an up-to-date 64-bit Windows 11 or macOS 26 Tahoe system; Windows 10 is unsupported
  • Experience in education, teaching, or tutoring is desirable

लाभ

  • Monthly performance bonuses plus other incentives
  • Required six-week virtual training with pay
  • Full-time employment performed entirely remotely
  • Performance-led opportunities to advance into training, leadership, and related functions
  • Team-coordinated flexibility for time away
  • Fully funded Learning Membership for the employee and immediate family, offering one-to-one tutoring, unlimited on-demand classes, and complete platform access
  • Robust training and a culture centered on frequent feedback
  • Use of advanced AI tools
  • International and collaborative team setting

संबंधित नौकरियाँ

Powered by Search

Head of Growth, Canada (Remote)

Powered by Search
11 – 50 कर्मचारी
B2BSaaSविपणन

Lead SEO, generative engine optimization, paid acquisition, and brand advocacy at a B2B demand-generation agency. Build pipeline with AI agent workflows, content, webinars, podcasts, and industry events.

खोलें
Service Stream

Asset and Optimisation Analyst

Service Stream

Improve asset data, analytics and AI capabilities for Service Stream’s essential services networks. Support transport technology initiatives, lifecycle planning and operational investment decisions.

खोलें
Foodstuffs, Inc.

Commercial Analyst

Foodstuffs, Inc.
51 – 200 कर्मचारी
खाद्य और पेयखुदरा

Provide Foodstuffs North Island’s retail buying teams with financial analysis, supplier negotiation support and insights into category performance.

खोलें
P

Marketing Executive, Canterbury ANZ

Pentland

Support Canterbury’s rugby apparel marketing across Australia and New Zealand, coordinating campaigns, launches and brand activity. Manage social and digital channels, content, partnerships and activations in this hybrid role.

खोलें
GXO Logistics, Inc.

Logistics Analyst, Third Shift

GXO Logistics, Inc.

Analyze warehouse and supply chain operations at GXO, developing performance metrics and reports to support better business decisions. This full-time, onsite role is based in Houston and works the third shift.

खोलें
L3Harris Technologies

Senior PCB Designer

L3Harris Technologies

Designing PCB layouts, drawings, and ECAD libraries for L3Harris aerospace and defense systems. This remote U.S. role supports manufacturing-ready circuit card assemblies.

खोलें
S&P Global

Senior Analyst, Structured Finance — S&P Global Ratings

S&P Global

Assess securitized products and fund structures for S&P Global Ratings, delivering credit analysis, surveillance, and risk insights. Help develop responsible AI-enabled automation for structured finance analysis.

खोलें
Ippon Technologies USA

Tech Business Analyst

Ippon Technologies USA

Help Ippon clients address business challenges with technology by defining, analyzing, and delivering Agile solutions from discovery through production.

खोलें
RTX

Senior Supplier Performance and Logistics Finance Lead

RTX

Lead supplier investment, logistics financial modeling, and small business capacity risk mitigation to help accelerate aerospace and defense production at RTX. Hybrid role based in McKinney, Texas.

खोलें
St Vincent's Health Australia

Clinical Care Coordinator, Virtual and Home-Based Care

St Vincent's Health Australia

Coordinate referrals, patient care and clinical escalations across St Vincent’s virtual and home-based care programs. Help deliver connected healthcare services across Australia.

खोलें