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Preply
Preply
501 – 1.000 Angajați
B2CEducațiePiață online
Preply este o piață educațională pentru învățare personalizată, live. Platforma îi ajută pe cursanți să găsească profesori calificați pentru lecții individuale de limbi străine și alte materii și oferă instrumente pentru descoperirea profesorilor, recenzii, programarea lecțiilor, plăți securizate, învățare pe dispozitive mobile și monitorizarea progresului. Preply sprijină, de asemenea, instruirea lingvistică pentru companii, oferind persoanelor și organizațiilor modalități flexibile de a-și dezvolta competențe practice și orientate spre examene.
LinkedIn
Locurile de muncă ale companiei

Customer Care Specialist | Philippines Remote

Support Preply users worldwide through written customer service across live chat, email, and social channels. Resolve issues, identify recurring problems, and relay customer insights to product teams.

PHFilipine
8.004 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Respond to customer questions and resolve support issues
  • Spot recurring problems and escalate them to the appropriate team
  • Help maintain high levels of customer satisfaction
  • Gather and monitor user feedback
  • Partner with product teams to solve issues and communicate customer insights
  • Provide 24/7 written support through chat, email, and social media

Cerințe

  • Prior experience supporting customers through live chat
  • Fluent English communication
  • Strong technical and analytical abilities
  • Ability to develop proactive, creative solutions
  • Excellent written and verbal communication skills
  • Ability to understand customer needs
  • Comfort working collaboratively in a team
  • Customer-focused and empathetic approach with strong listening skills
  • Ability to prioritize simple solutions and quick outcomes
  • Enthusiasm for learning and ongoing self-development
  • Computer with an Intel i5 or i7 processor, 16GB of RAM, and a 256GB SSD
  • Internet connection with speeds of at least 30 Mbps
  • Availability for rotating morning, afternoon, evening, weekend, and overnight shifts
  • Must be located in the Philippines and remain there throughout employment

Beneficii

  • Rotating monthly schedule with 9-hour shifts and a minimum 11-hour break between shifts
  • Trainer-led onboarding plus continued professional development support
  • Written customer communication only through chat, email, and social channels
  • Fast-moving environment with achievable goals and clearly defined KPIs
  • Consistent attendance required during the first three months of onboarding and training, excluding emergencies

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