PetroApp
PetroApp
51 – 200 Angajați
EnergieTransport
PetroApp dezvoltă sisteme de gestionare a combustibilului bazate pe NFC pentru companii și persoane fizice. Platforma sa ajută la monitorizarea și controlul consumului și distribuției de combustibil, iar o rețea de benzinării din Arabia Saudită sprijină accesul la combustibil și operațiunile aferente. Compania activează în sectoarele energiei și transporturilor și folosește tehnologia conectată pentru a facilita monitorizarea și gestionarea utilizării combustibilului.

Customer Support Specialist

Support PetroApp customers using its NFC-based fuel management technology. Resolve inquiries, complaints, and escalations while helping improve customer operations across international markets.

Descriere

  • Answer customer questions by phone, email, and other channels.
  • Share accurate information and address customer questions and concerns.
  • Resolve complaints professionally and work toward effective outcomes.
  • Follow up on open issues to support timely resolution and customer satisfaction.
  • Partner with internal teams to meet customer needs and resolve escalated cases.
  • Keep clear records of customer interactions and feedback.
  • Spot recurring issues and recommend ways to improve the customer experience.

Cerințe

  • Bachelor’s degree in Business Administration or a related field.
  • One to three years of experience in customer support or a similar role.
  • Working knowledge of Microsoft Office applications.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and a customer-focused approach.
  • Good organization and attention to detail.

Beneficii

  • Competitive salary package.
  • Attractive bonus.
  • Medical and social insurance.
  • Career growth and development opportunities.
  • Regular employee engagement and wellbeing activities.

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