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PetroApp
PetroApp
51 – 200 Employees
EnergyTransport
PetroApp develops NFC-based fuel management systems for businesses and individuals. Its platform helps track and control fuel consumption and distribution, with a network of gas stations across Saudi Arabia supporting fuel access and operations. The company works in the energy and transport sectors, applying connected technology to make fuel use easier to monitor and manage.
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Customer Support Specialist

Support PetroApp customers using its NFC-based fuel management technology. Resolve inquiries, complaints, and escalations while helping improve customer operations across international markets.

EGEgyptHybridFull-timeJuniorEnglish RequiredCustomer Support

Description

  • Answer customer questions by phone, email, and other channels.
  • Share accurate information and address customer questions and concerns.
  • Resolve complaints professionally and work toward effective outcomes.
  • Follow up on open issues to support timely resolution and customer satisfaction.
  • Partner with internal teams to meet customer needs and resolve escalated cases.
  • Keep clear records of customer interactions and feedback.
  • Spot recurring issues and recommend ways to improve the customer experience.

Requirements

  • Bachelor’s degree in Business Administration or a related field.
  • One to three years of experience in customer support or a similar role.
  • Working knowledge of Microsoft Office applications.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and a customer-focused approach.
  • Good organization and attention to detail.

Benefits

  • Competitive salary package.
  • Attractive bonus.
  • Medical and social insurance.
  • Career growth and development opportunities.
  • Regular employee engagement and wellbeing activities.

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