Preply
Preply
501 – 1,000 कर्मचारी
B2Cमार्केटप्लेसशिक्षा
Preply व्यक्तिगत और लाइव शिक्षा के लिए एक शैक्षिक मार्केटप्लेस है। इसका प्लेटफ़ॉर्म शिक्षार्थियों को भाषाओं और अन्य विषयों में आमने-सामने पाठों के लिए पेशेवर ट्यूटर खोजने में मदद करता है। इसमें ट्यूटर खोजने, समीक्षाएँ देखने, समय-सारणी बनाने, सुरक्षित भुगतान, मोबाइल लर्निंग और प्रगति पर नज़र रखने के लिए सुविधाएँ उपलब्ध हैं। Preply कॉर्पोरेट भाषा प्रशिक्षण भी प्रदान करता है, जिससे व्यक्तियों और संगठनों को व्यावहारिक तथा परीक्षा-केंद्रित कौशल विकसित करने के लचीले तरीके मिलते हैं।

Customer Care Specialist | Philippines Remote

Support Preply users worldwide through written customer service across live chat, email, and social channels. Resolve issues, identify recurring problems, and relay customer insights to product teams.

विवरण

  • Respond to customer questions and resolve support issues
  • Spot recurring problems and escalate them to the appropriate team
  • Help maintain high levels of customer satisfaction
  • Gather and monitor user feedback
  • Partner with product teams to solve issues and communicate customer insights
  • Provide 24/7 written support through chat, email, and social media

आवश्यकताएँ

  • Prior experience supporting customers through live chat
  • Fluent English communication
  • Strong technical and analytical abilities
  • Ability to develop proactive, creative solutions
  • Excellent written and verbal communication skills
  • Ability to understand customer needs
  • Comfort working collaboratively in a team
  • Customer-focused and empathetic approach with strong listening skills
  • Ability to prioritize simple solutions and quick outcomes
  • Enthusiasm for learning and ongoing self-development
  • Computer with an Intel i5 or i7 processor, 16GB of RAM, and a 256GB SSD
  • Internet connection with speeds of at least 30 Mbps
  • Availability for rotating morning, afternoon, evening, weekend, and overnight shifts
  • Must be located in the Philippines and remain there throughout employment

लाभ

  • Rotating monthly schedule with 9-hour shifts and a minimum 11-hour break between shifts
  • Trainer-led onboarding plus continued professional development support
  • Written customer communication only through chat, email, and social channels
  • Fast-moving environment with achievable goals and clearly defined KPIs
  • Consistent attendance required during the first three months of onboarding and training, excluding emergencies

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