Dun & Bradstreet
Dun & Bradstreet
Dun & Bradstreet furnizează date și analize pentru luarea deciziilor de afaceri, ajutând organizațiile să evalueze riscul comercial și să identifice oportunități. Informațiile sale de afaceri sprijină deciziile privind creditul comercial, marketingul B2B și gestionarea lanțului de aprovizionare, reunind date despre companii din întreaga lume. Compania este cunoscută și pentru Sistemul universal de numerotare a datelor (DUNS), un cadru utilizat pe scară largă pentru identificarea companiilor pe diferite piețe.

Client Success Manager (Canada Remote) – Dun & Bradstreet

Manage post-sales customer relationships for Dun & Bradstreet’s business decisioning data and analytics solutions. Coordinate delivery, adoption, training, service levels, and customer value realization.

Descriere

  • Act as the primary post-sales contact for customer value and impact discussions
  • Partner with Delivery, Implementation, Product, Training, Data, Technical, and Customer Service teams
  • Record customer use cases, KPIs, adoption, product usage, and process flows in value touchpoints
  • Assess and coordinate training requirements across the customer portfolio
  • Ensure contracted products and services meet or exceed agreed SLAs and KPIs
  • Coordinate supplemental support across advisory, implementation, architecture, service, technology, training, and escalation teams
  • Encourage customer participation in available industry knowledge sessions
  • Back up Sales Account Executives and Client Success Managers on contract management, forecasting, and negotiations when required
  • Demonstrate Finance Solutions products to customers as needed

Cerințe

  • Experience using multiple applications and systems, including SFDC, KPI, BI Portal, OA/QTC, Sales Spot, and usage reporting tools
  • Strong knowledge of the enterprise product portfolio supporting the relevant business-unit solutions
  • Proven written and verbal communication ability
  • Ability to document high-level process reviews and process maps
  • One to two years of project management experience
  • Understanding of CFO, CPO, CCO, and CMO stakeholder personas
  • Bachelor’s degree
  • At least five years of experience in sales, sales support, client service, or account management

Beneficii

  • Eligible for commission

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