Dun & Bradstreet
Dun & Bradstreet
Dun & Bradstreet ұйымдарға коммерциялық тәуекелдерді бағалауға және мүмкіндіктерді анықтауға көмектесетін бизнес шешімдеріне арналған деректер мен талдаулар ұсынады. Компанияның бизнес ақпараты бүкіл әлемдегі компаниялар туралы деректерді біріктіру арқылы коммерциялық кредит беру шешімдерін, B2B маркетингін және жеткізу тізбегін басқаруды қолдайды. Компания сонымен қатар әртүрлі нарықтардағы бизнестерді сәйкестендіру үшін кеңінен қолданылатын Data Universal Numbering System (DUNS) жүйесімен танымал.

Client Success Manager (Canada Remote) – Dun & Bradstreet

Manage post-sales customer relationships for Dun & Bradstreet’s business decisioning data and analytics solutions. Coordinate delivery, adoption, training, service levels, and customer value realization.

Сипаттама

  • Act as the primary post-sales contact for customer value and impact discussions
  • Partner with Delivery, Implementation, Product, Training, Data, Technical, and Customer Service teams
  • Record customer use cases, KPIs, adoption, product usage, and process flows in value touchpoints
  • Assess and coordinate training requirements across the customer portfolio
  • Ensure contracted products and services meet or exceed agreed SLAs and KPIs
  • Coordinate supplemental support across advisory, implementation, architecture, service, technology, training, and escalation teams
  • Encourage customer participation in available industry knowledge sessions
  • Back up Sales Account Executives and Client Success Managers on contract management, forecasting, and negotiations when required
  • Demonstrate Finance Solutions products to customers as needed

Талаптар

  • Experience using multiple applications and systems, including SFDC, KPI, BI Portal, OA/QTC, Sales Spot, and usage reporting tools
  • Strong knowledge of the enterprise product portfolio supporting the relevant business-unit solutions
  • Proven written and verbal communication ability
  • Ability to document high-level process reviews and process maps
  • One to two years of project management experience
  • Understanding of CFO, CPO, CCO, and CMO stakeholder personas
  • Bachelor’s degree
  • At least five years of experience in sales, sales support, client service, or account management

Артықшылықтар

  • Eligible for commission

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