Dun & Bradstreet
Dun & Bradstreet
Dun & Bradstreet संगठनों को वाणिज्यिक जोखिम का आकलन करने और अवसरों की पहचान करने में मदद करने के लिए व्यावसायिक निर्णय संबंधी डेटा और विश्लेषण उपलब्ध कराती है। इसकी व्यावसायिक जानकारी वाणिज्यिक ऋण संबंधी निर्णयों, B2B मार्केटिंग और आपूर्ति श्रृंखला प्रबंधन में सहयोग करती है, क्योंकि यह दुनिया भर की कंपनियों से संबंधित डेटा को एक साथ लाती है। यह कंपनी Data Universal Numbering System (DUNS) के लिए भी जानी जाती है, जो विभिन्न बाजारों में व्यवसायों की पहचान के लिए व्यापक रूप से इस्तेमाल किया जाने वाला ढांचा है।

Client Success Manager (Canada Remote) – Dun & Bradstreet

Manage post-sales customer relationships for Dun & Bradstreet’s business decisioning data and analytics solutions. Coordinate delivery, adoption, training, service levels, and customer value realization.

विवरण

  • Act as the primary post-sales contact for customer value and impact discussions
  • Partner with Delivery, Implementation, Product, Training, Data, Technical, and Customer Service teams
  • Record customer use cases, KPIs, adoption, product usage, and process flows in value touchpoints
  • Assess and coordinate training requirements across the customer portfolio
  • Ensure contracted products and services meet or exceed agreed SLAs and KPIs
  • Coordinate supplemental support across advisory, implementation, architecture, service, technology, training, and escalation teams
  • Encourage customer participation in available industry knowledge sessions
  • Back up Sales Account Executives and Client Success Managers on contract management, forecasting, and negotiations when required
  • Demonstrate Finance Solutions products to customers as needed

आवश्यकताएँ

  • Experience using multiple applications and systems, including SFDC, KPI, BI Portal, OA/QTC, Sales Spot, and usage reporting tools
  • Strong knowledge of the enterprise product portfolio supporting the relevant business-unit solutions
  • Proven written and verbal communication ability
  • Ability to document high-level process reviews and process maps
  • One to two years of project management experience
  • Understanding of CFO, CPO, CCO, and CMO stakeholder personas
  • Bachelor’s degree
  • At least five years of experience in sales, sales support, client service, or account management

लाभ

  • Eligible for commission

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