Dun & Bradstreet provides business decisioning data and analytics to help organizations evaluate commercial risk and identify opportunities. Its business information supports commercial credit decisions, B2B marketing, and supply chain management by bringing together data on companies worldwide. The company is also known for the Data Universal Numbering System (DUNS), a widely used framework for identifying businesses across markets.
Client Success Manager (Canada Remote) – Dun & Bradstreet
Manage post-sales customer relationships for Dun & Bradstreet’s business decisioning data and analytics solutions. Coordinate delivery, adoption, training, service levels, and customer value realization.
Canada$70,900 – $119,100 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Act as the primary post-sales contact for customer value and impact discussions
- Partner with Delivery, Implementation, Product, Training, Data, Technical, and Customer Service teams
- Record customer use cases, KPIs, adoption, product usage, and process flows in value touchpoints
- Assess and coordinate training requirements across the customer portfolio
- Ensure contracted products and services meet or exceed agreed SLAs and KPIs
- Coordinate supplemental support across advisory, implementation, architecture, service, technology, training, and escalation teams
- Encourage customer participation in available industry knowledge sessions
- Back up Sales Account Executives and Client Success Managers on contract management, forecasting, and negotiations when required
- Demonstrate Finance Solutions products to customers as needed
Requirements
- Experience using multiple applications and systems, including SFDC, KPI, BI Portal, OA/QTC, Sales Spot, and usage reporting tools
- Strong knowledge of the enterprise product portfolio supporting the relevant business-unit solutions
- Proven written and verbal communication ability
- Ability to document high-level process reviews and process maps
- One to two years of project management experience
- Understanding of CFO, CPO, CCO, and CMO stakeholder personas
- Bachelor’s degree
- At least five years of experience in sales, sales support, client service, or account management
Benefits
- Eligible for commission