Dun & Bradstreet
Dun & Bradstreet
Dun & Bradstreet tashkilotlarga tijorat xatarlarini baholash va imkoniyatlarni aniqlashda yordam beradigan biznes qarorlarini qabul qilish ma’lumotlari hamda tahlillarini taqdim etadi. Kompaniyaning biznesga oid axboroti butun dunyodagi kompaniyalar haqidagi ma’lumotlarni birlashtirib, tijoriy kredit bo‘yicha qarorlar, B2B marketing va ta’minot zanjirini boshqarishni qo‘llab-quvvatlaydi. Kompaniya, shuningdek, turli bozorlardagi bizneslarni identifikatsiya qilish uchun keng qo‘llanadigan Data Universal Numbering System (DUNS) tizimi bilan tanilgan.

Client Success Manager (Canada Remote) – Dun & Bradstreet

Manage post-sales customer relationships for Dun & Bradstreet’s business decisioning data and analytics solutions. Coordinate delivery, adoption, training, service levels, and customer value realization.

Tavsif

  • Act as the primary post-sales contact for customer value and impact discussions
  • Partner with Delivery, Implementation, Product, Training, Data, Technical, and Customer Service teams
  • Record customer use cases, KPIs, adoption, product usage, and process flows in value touchpoints
  • Assess and coordinate training requirements across the customer portfolio
  • Ensure contracted products and services meet or exceed agreed SLAs and KPIs
  • Coordinate supplemental support across advisory, implementation, architecture, service, technology, training, and escalation teams
  • Encourage customer participation in available industry knowledge sessions
  • Back up Sales Account Executives and Client Success Managers on contract management, forecasting, and negotiations when required
  • Demonstrate Finance Solutions products to customers as needed

Talablar

  • Experience using multiple applications and systems, including SFDC, KPI, BI Portal, OA/QTC, Sales Spot, and usage reporting tools
  • Strong knowledge of the enterprise product portfolio supporting the relevant business-unit solutions
  • Proven written and verbal communication ability
  • Ability to document high-level process reviews and process maps
  • One to two years of project management experience
  • Understanding of CFO, CPO, CCO, and CMO stakeholder personas
  • Bachelor’s degree
  • At least five years of experience in sales, sales support, client service, or account management

Imtiyozlar

  • Eligible for commission

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