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Darktrace — желі, электрондық пошта, бұлт, соңғы нүкте, операциялық технология және сәйкестендіру орталарына арналған автономды анықтау және әрекет ету шешімдерін әзірлейтін жасанды интеллектке негізделген киберқауіпсіздік компаниясы. Оның ActiveAI Security Platform платформасы ұйымның қалыпты қызметін түсіну, жаңа әрі байқалуы қиын қауіптерді анықтау және оларды нақты уақыт режимінде оқшаулауды қолдау үшін өзін-өзі үйрететін машиналық оқыту модельдерін пайдаланады. Компания бүкіл әлемдегі кәсіпорындар мен басқа да ұйымдарға бұлтқа негізделген қауіпсіздік өнімдерін, қауіптерді зерттеу мүмкіндіктерін, инциденттерге дайындық қызметтерін және кибер тұрақтылықты нығайтуға арналған интеграцияларды ұсынады.
Technical Success Manager, Cybersecurity
Help organizations get lasting value from Darktrace’s AI-powered cybersecurity platform. Guide adoption, monitor customer health, and support renewals and account growth.
Сипаттама
- Build strong partnerships with customer security and IT teams, learning their priorities, workflows, and desired outcomes.
- Develop technical success plans that support platform adoption, risk reduction, and measurable customer value.
- Find valuable use cases that embed the platform in customers’ day-to-day security operations.
- Monitor usage, engagement, and customer health to identify adoption gaps, underuse, and retention risks early.
- Help customers move from deployment to active use, speeding time to value and smoothing handovers.
- Coordinate plans to address technical blockers, integration challenges, operational gaps, and customer health risks.
- Share clear technical health insights to inform renewal preparation, QBRs, growth conversations, and account planning.
- Identify technical opportunities for account expansion, upselling, and cross-selling alongside the Account Executive.
- Represent technical users internally by sharing product feedback, risks, and success needs.
Талаптар
- At least three years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
- Knowledge of driving adoption, retention, technical value realization, and improved customer health.
- Ability to explain complex technical concepts clearly and practically to customers and internal teams.
- Confidence working with security engineers, SOC analysts, system administrators, technical leaders, and executives.
- Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
- Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.
Артықшылықтар
- Four weeks of annual leave plus public holidays.
- An additional day off for your birthday.
- Accident, death, and disability insurance.
- Meal vouchers.
- Employee assistance program.
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