
Darktrace is an AI-native cybersecurity company developing autonomous detection and response solutions for network, email, cloud, endpoint, operational technology, and identity environments. Its ActiveAI Security Platform uses self-learning machine learning models to understand an organization’s normal activity, identify novel and subtle threats, and support real-time containment. The company serves enterprises and other organizations worldwide with cloud-native security products, threat investigation capabilities, incident readiness services, and integrations designed to strengthen cyber resilience.
Technical Success Manager, Cybersecurity
Help organizations get lasting value from Darktrace’s AI-powered cybersecurity platform. Guide adoption, monitor customer health, and support renewals and account growth.
Description
- Build strong partnerships with customer security and IT teams, learning their priorities, workflows, and desired outcomes.
- Develop technical success plans that support platform adoption, risk reduction, and measurable customer value.
- Find valuable use cases that embed the platform in customers’ day-to-day security operations.
- Monitor usage, engagement, and customer health to identify adoption gaps, underuse, and retention risks early.
- Help customers move from deployment to active use, speeding time to value and smoothing handovers.
- Coordinate plans to address technical blockers, integration challenges, operational gaps, and customer health risks.
- Share clear technical health insights to inform renewal preparation, QBRs, growth conversations, and account planning.
- Identify technical opportunities for account expansion, upselling, and cross-selling alongside the Account Executive.
- Represent technical users internally by sharing product feedback, risks, and success needs.
Requirements
- At least three years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
- Knowledge of driving adoption, retention, technical value realization, and improved customer health.
- Ability to explain complex technical concepts clearly and practically to customers and internal teams.
- Confidence working with security engineers, SOC analysts, system administrators, technical leaders, and executives.
- Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
- Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.
Benefits
- Four weeks of annual leave plus public holidays.
- An additional day off for your birthday.
- Accident, death, and disability insurance.
- Meal vouchers.
- Employee assistance program.