Darktrace
Darktrace
Darktrace is an AI-native cybersecurity company developing autonomous detection and response solutions for network, email, cloud, endpoint, operational technology, and identity environments. Its ActiveAI Security Platform uses self-learning machine learning models to understand an organization’s normal activity, identify novel and subtle threats, and support real-time containment. The company serves enterprises and other organizations worldwide with cloud-native security products, threat investigation capabilities, incident readiness services, and integrations designed to strengthen cyber resilience.

Technical Success Manager, Cybersecurity

Help organizations get lasting value from Darktrace’s AI-powered cybersecurity platform. Guide adoption, monitor customer health, and support renewals and account growth.

Description

  • Build strong partnerships with customer security and IT teams, learning their priorities, workflows, and desired outcomes.
  • Develop technical success plans that support platform adoption, risk reduction, and measurable customer value.
  • Find valuable use cases that embed the platform in customers’ day-to-day security operations.
  • Monitor usage, engagement, and customer health to identify adoption gaps, underuse, and retention risks early.
  • Help customers move from deployment to active use, speeding time to value and smoothing handovers.
  • Coordinate plans to address technical blockers, integration challenges, operational gaps, and customer health risks.
  • Share clear technical health insights to inform renewal preparation, QBRs, growth conversations, and account planning.
  • Identify technical opportunities for account expansion, upselling, and cross-selling alongside the Account Executive.
  • Represent technical users internally by sharing product feedback, risks, and success needs.

Requirements

  • At least three years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
  • Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • Knowledge of driving adoption, retention, technical value realization, and improved customer health.
  • Ability to explain complex technical concepts clearly and practically to customers and internal teams.
  • Confidence working with security engineers, SOC analysts, system administrators, technical leaders, and executives.
  • Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
  • Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
  • Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Benefits

  • Four weeks of annual leave plus public holidays.
  • An additional day off for your birthday.
  • Accident, death, and disability insurance.
  • Meal vouchers.
  • Employee assistance program.