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Darktrace
Darktrace
1.001 – 5.000 Angajați
Sponsor pentru viza H1BInteligență artificialăSecuritate cibernetică
Darktrace este o companie de securitate cibernetică bazată pe inteligență artificială, care dezvoltă soluții autonome de detectare și răspuns la amenințări pentru medii de rețea, e-mail, cloud, endpoint, tehnologie operațională și identitate. Platforma sa de securitate ActiveAI utilizează modele de învățare automată cu capacitate de autoînvățare pentru a înțelege activitatea normală a unei organizații, a identifica amenințări noi și subtile și a sprijini izolarea acestora în timp real. Compania deservește întreprinderi și alte organizații din întreaga lume prin produse de securitate native în cloud, capabilități de investigare a amenințărilor, servicii de pregătire pentru incidente și integrări concepute pentru a consolida reziliența cibernetică.
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Technical Success Manager, Cybersecurity

Help organizations get lasting value from Darktrace’s AI-powered cybersecurity platform. Guide adoption, monitor customer health, and support renewals and account growth.

ITItaliaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
CloudSecuritate cibernetică

Descriere

  • Build strong partnerships with customer security and IT teams, learning their priorities, workflows, and desired outcomes.
  • Develop technical success plans that support platform adoption, risk reduction, and measurable customer value.
  • Find valuable use cases that embed the platform in customers’ day-to-day security operations.
  • Monitor usage, engagement, and customer health to identify adoption gaps, underuse, and retention risks early.
  • Help customers move from deployment to active use, speeding time to value and smoothing handovers.
  • Coordinate plans to address technical blockers, integration challenges, operational gaps, and customer health risks.
  • Share clear technical health insights to inform renewal preparation, QBRs, growth conversations, and account planning.
  • Identify technical opportunities for account expansion, upselling, and cross-selling alongside the Account Executive.
  • Represent technical users internally by sharing product feedback, risks, and success needs.

Cerințe

  • At least three years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
  • Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • Knowledge of driving adoption, retention, technical value realization, and improved customer health.
  • Ability to explain complex technical concepts clearly and practically to customers and internal teams.
  • Confidence working with security engineers, SOC analysts, system administrators, technical leaders, and executives.
  • Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
  • Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
  • Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Beneficii

  • Four weeks of annual leave plus public holidays.
  • An additional day off for your birthday.
  • Accident, death, and disability insurance.
  • Meal vouchers.
  • Employee assistance program.

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