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Telligen
Telligen
501 – 1.000 Angajați
Sponsor pentru viza H1BAsigurare de sănătateAsigurăriAsistență medicală
Telligen este o companie de servicii medicale și asigurări care colaborează cu agenții guvernamentale de sănătate din SUA, programe Medicaid, planuri de sănătate, angajatori și organizații de îngrijire medicală administrată. Serviciile sale combină expertiza în domeniul sănătății cu analiza datelor, măsurarea calității, gestionarea programelor, tehnologia informației medicale, managementul utilizării serviciilor, gestionarea îngrijirii și programe de wellness. Telligen sprijină, de asemenea, inițiative naționale și interstatale de îmbunătățire a calității, axate pe rezultate mai bune în domeniul sănătății și pe gestionarea sănătății populației.
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Locurile de muncă ale companiei

Client Service Specialist, Healthcare Programs — Telligen (Hybrid)

Support Telligen healthcare programs through customer service, provider and member outreach, technical assistance, and contract administration. This full-time hybrid role handles inquiries, resolves issues, and supports service-level commitments.

USStatele Unite ale AmericiiIAIowaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Handle inbound customer inquiries and provide timely responses
  • Conduct outreach to healthcare providers and members
  • Support programs serving contract members
  • Deliver technical and administrative assistance for contracts, internal applications, and related tools
  • Coordinate with colleagues and program support teams to meet contract-specific service-level agreements
  • Address general questions, troubleshoot problems, schedule or reschedule assessments, and complete administrative work
  • Escalate complex calls to the appropriate team members
  • Communicate professionally with internal and external customers across multiple channels
  • Provide office support and complete database data entry within required timeframes
  • Prepare and distribute participant correspondence in accordance with procedures, quality standards, and contract requirements
  • Hear customer concerns, assess relevant information, recommend solutions, and verify satisfaction
  • Share feedback, recommend improvements, and collaborate with leadership on company and employee-owner objectives

Cerințe

  • High school diploma or equivalent
  • Proven experience in customer service or a healthcare setting
  • Proven experience in a mentoring or leadership capacity
  • Experience succeeding in a fast-paced, deadline-driven environment
  • Strong verbal and written communication skills
  • Intermediate proficiency with personal computers
  • Proficiency with Microsoft Office applications
  • Ability to triage issues and manage multiple tasks at once
  • Typing speed of at least 50 words per minute
  • Ability to maintain consistent, predictable attendance
  • Call center experience handling high-volume inbound and outbound calls
  • Experience in healthcare or insurance
  • Experience with Outlook scheduling and calendars
  • Medical terminology or ICD/CPT coding experience
  • Bilingual ability is a plus

Beneficii

  • Benefits are available as outlined in Telligen’s Benefits Summary
  • Employee-owned organization in which employees share in company success
  • Equal Opportunity Employer
  • Reasonable accommodations are available during the employment process

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