TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Customer Service Representative (On-Site, Philippines)
Support TDCX customers across communication channels, resolving issues and closing cases to improve customer satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.
Descriere
- Support customers through relevant communication channels.
- Identify customer needs, investigate issues, and develop suitable solutions.
- Resolve customer confusion and aim for first-contact resolution.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver service that supports customer satisfaction.
- Build lasting customer relationships and provide attentive, proactive support.
- Complete other duties assigned by management within the employment category and support the ongoing implementation, maintenance, and improvement of TDCX’s Quality Management System.
Cerințe
- A diploma, advanced, higher, graduate, bachelor’s, postgraduate, professional, or master’s degree in any field.
- Two years of related experience preferred; fresh graduates are also encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and effective phone etiquette, with clear pacing, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English skills, along with the language of the supported market.
Beneficii
- Attractive compensation and perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.