LogoFresh Jobs Ahead
TDCX
TDCX
GostinstvoPotovanjaZdravstveno varstvo
TDCX ponuja rešitve za uporabniško izkušnjo, ki podjetjem pomagajo komunicirati s strankami in jim zagotavljati podporo prek več kanalov. Njegova ponudba poudarja varno sporočanje, ki upošteva zasebnost, hkrati pa omogoča sodelovanje skupnosti in skupinske pogovore, zaradi česar interakcije ostajajo urejene in dostopne. Profil podjetja je lahko zanimiv za strokovnjake, ki raziskujejo priložnosti na področju uporabniške izkušnje, komunikacijskih storitev in povezanih poslovnih podpornih dejavnosti.
LinkedIn
Delovna mesta v podjetju

Customer Service Representative (On-Site, Philippines)

Support TDCX customers across communication channels, resolving issues and closing cases to improve customer satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.

PHFilipiniNa lokacijiPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Support customers through relevant communication channels.
  • Identify customer needs, investigate issues, and develop suitable solutions.
  • Resolve customer confusion and aim for first-contact resolution.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver service that supports customer satisfaction.
  • Build lasting customer relationships and provide attentive, proactive support.
  • Complete other duties assigned by management within the employment category and support the ongoing implementation, maintenance, and improvement of TDCX’s Quality Management System.

Zahteve

  • A diploma, advanced, higher, graduate, bachelor’s, postgraduate, professional, or master’s degree in any field.
  • Two years of related experience preferred; fresh graduates are also encouraged to apply.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and effective phone etiquette, with clear pacing, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
  • Excellent spoken and written English skills, along with the language of the supported market.

Ugodnosti

  • Attractive compensation and perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern workspaces.
  • Engaging activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Sorodna delovna mesta

Exelixis

Field-Based Marketing Director, Key Customer Team

Exelixis
1001 – 5000 Zaposleni
Sponzor vizuma H1BBiotehnologijaFarmacevtski izdelkiZdravstveno varstvo
USZdružene države AmerikeCTConnecticutMAMassachusettsNYNew York
204.500 $ – 290.500 $ / leto
Na daljavoPolni delovni časVodjaZahtevani Jezik: angleščinaDirektor marketinga

Lead oncology brand strategy and engagement with key opinion leaders across New York, Massachusetts, and Connecticut. Coordinate advisory boards, speaker programs, and account plans with Exelixis teams.

Odpri