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TDCX
TDCX
Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Kompaniyadagi ish o‘rinlari

Customer Service Representative (On-Site, Philippines)

Support TDCX customers across communication channels, resolving issues and closing cases to improve customer satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.

PHFilippinOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Support customers through relevant communication channels.
  • Identify customer needs, investigate issues, and develop suitable solutions.
  • Resolve customer confusion and aim for first-contact resolution.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver service that supports customer satisfaction.
  • Build lasting customer relationships and provide attentive, proactive support.
  • Complete other duties assigned by management within the employment category and support the ongoing implementation, maintenance, and improvement of TDCX’s Quality Management System.

Talablar

  • A diploma, advanced, higher, graduate, bachelor’s, postgraduate, professional, or master’s degree in any field.
  • Two years of related experience preferred; fresh graduates are also encouraged to apply.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and effective phone etiquette, with clear pacing, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
  • Excellent spoken and written English skills, along with the language of the supported market.

Imtiyozlar

  • Attractive compensation and perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern workspaces.
  • Engaging activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • Opportunity to join a global company recognized with hundreds of industry awards.

O‘xshash ish o‘rinlari