TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Representative (On-Site, Philippines)

Support TDCX customers across communication channels, resolving issues and closing cases to improve customer satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.

विवरण

  • Support customers through relevant communication channels.
  • Identify customer needs, investigate issues, and develop suitable solutions.
  • Resolve customer confusion and aim for first-contact resolution.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver service that supports customer satisfaction.
  • Build lasting customer relationships and provide attentive, proactive support.
  • Complete other duties assigned by management within the employment category and support the ongoing implementation, maintenance, and improvement of TDCX’s Quality Management System.

आवश्यकताएँ

  • A diploma, advanced, higher, graduate, bachelor’s, postgraduate, professional, or master’s degree in any field.
  • Two years of related experience preferred; fresh graduates are also encouraged to apply.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and effective phone etiquette, with clear pacing, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
  • Excellent spoken and written English skills, along with the language of the supported market.

लाभ

  • Attractive compensation and perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern workspaces.
  • Engaging activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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