Westpac New Zealand oferă servicii bancare și financiare clienților persoane fizice, companii și instituții din întreaga Nouă Zeelandă. Oferta sa include conturi curente, carduri de credit, împrumuturi pentru locuințe, KiwiSaver și alte produse de investiții, asigurări și servicii bancare digitale, alături de asistență în sucursale. Organizația dezvoltă, de asemenea, soluții financiare adaptate pentru clienți din domenii precum agrobusiness, turism, comerțul cu amănuntul și sănătate, creând oportunități pentru persoanele care lucrează în domeniul bancar, tehnologie, operațiuni și echipe orientate către clienți.
Customer Service Representative – Timaru
Help Westpac customers with everyday banking, digital services and card disputes. Based at the Timaru branch, with occasional coverage at the Geraldine branch.
Descriere
- Welcome customers as their first point of contact
- Assist customers with accessing online banking
- Help customers resolve card disputes
- Explain applicable regulatory requirements
- Show customers how to use suitable digital tools
- Address customer questions and resolve issues during each interaction
- Cover shifts at the Geraldine branch when needed
- Make banking simpler and easier for customers
Cerințe
- Experience in customer service or administration
- A strong interest in helping people
- Confidence with digital tools and the ability to guide customers in using them
- Ability to manage competing priorities calmly and focus on solutions
- Knowledge of financial services, compliance or regulated workplaces, or willingness to learn
- Strong problem-solving skills and ability to adapt to changing customer needs
- A growth mindset and interest in developing a long-term career
- Motivation to deliver good outcomes each day
- A CV and cover letter are required to apply
Beneficii
- Four weeks of standard annual leave plus five wellbeing leave days
- Option to purchase up to four additional weeks of leave each year
- Banking benefits
- Insurance discounts
- Superannuation scheme
- Career development and internal skills programmes
- Recognition programmes for high-performing staff
- Generous parental leave
- Supplementary payments alongside government-paid parental leave
- School holiday subsidy
- Environmental and community care programmes
- A supportive team environment