Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Telligen is a healthcare and insurance company that works with U.S. government health agencies, Medicaid programs, health plans, employers, and managed care organizations. Its services combine healthcare expertise with data analytics, quality measurement, program management, health information technology, utilization management, care management, and wellness programs. Telligen also supports national and multi-state quality improvement initiatives focused on better health outcomes and population health management.
Client Service Specialist, Healthcare Programs — Telligen (Hybrid)
Support Telligen healthcare programs through customer service, provider and member outreach, technical assistance, and contract administration. This full-time hybrid role handles inquiries, resolves issues, and supports service-level commitments.
Description
- Handle inbound customer inquiries and provide timely responses
- Conduct outreach to healthcare providers and members
- Support programs serving contract members
- Deliver technical and administrative assistance for contracts, internal applications, and related tools
- Coordinate with colleagues and program support teams to meet contract-specific service-level agreements
- Address general questions, troubleshoot problems, schedule or reschedule assessments, and complete administrative work
- Escalate complex calls to the appropriate team members
- Communicate professionally with internal and external customers across multiple channels
- Provide office support and complete database data entry within required timeframes
- Prepare and distribute participant correspondence in accordance with procedures, quality standards, and contract requirements
- Hear customer concerns, assess relevant information, recommend solutions, and verify satisfaction
- Share feedback, recommend improvements, and collaborate with leadership on company and employee-owner objectives
Requirements
- High school diploma or equivalent
- Proven experience in customer service or a healthcare setting
- Proven experience in a mentoring or leadership capacity
- Experience succeeding in a fast-paced, deadline-driven environment
- Strong verbal and written communication skills
- Intermediate proficiency with personal computers
- Proficiency with Microsoft Office applications
- Ability to triage issues and manage multiple tasks at once
- Typing speed of at least 50 words per minute
- Ability to maintain consistent, predictable attendance
- Call center experience handling high-volume inbound and outbound calls
- Experience in healthcare or insurance
- Experience with Outlook scheduling and calendars
- Medical terminology or ICD/CPT coding experience
- Bilingual ability is a plus
Benefits
- Benefits are available as outlined in Telligen’s Benefits Summary
- Employee-owned organization in which employees share in company success
- Equal Opportunity Employer
- Reasonable accommodations are available during the employment process
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