LogoFresh Jobs Ahead
Aevi
Aevi
201 – 500 Angajați
ConsultanțăFintechLogistică
Aevi este o companie fintech axată pe orchestrarea plăților în locații fizice. Platforma sa bazată pe cloud ajută instituțiile financiare, furnizorii de servicii de plată, furnizorii independenți de software și comercianții cu amănuntul să conecteze gateway-uri de plată și servicii de procesare, păstrând în același timp flexibilitatea privind acceptarea și gestionarea tranzacțiilor. Aevi acceptă mai multe metode de plată și se integrează cu sistemele existente, deservind companii de la comercianți globali cu amănuntul până la întreprinderi mici și mijlocii.
LinkedIn
Locurile de muncă ale companiei

Client Service Owner – Aevi, Prague Hybrid

Own contracted service delivery, governance, and operational excellence for Aevi’s cloud-based payments platform. Manage client relationships, incidents, service transitions, and continuous improvement.

CZCehiaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Own contracted service delivery for assigned accounts
  • Drive operational excellence, customer satisfaction, and proactive service management
  • Serve as the primary contact for service-related matters
  • Lead governance, reporting, and continuous improvement initiatives
  • Coordinate smooth transitions into business-as-usual operations and verify best practices
  • Monitor performance, identify trends, and implement improvements
  • Develop strong relationships with clients and internal teams
  • Partner with Account Managers and turn feedback into service enhancements
  • Facilitate operational calls, service reviews, and governance meetings
  • Resolve critical issues and oversee service request processes and reporting
  • Serve as Manager on Duty for escalations, bridge calls, and emergency changes
  • Maintain accurate records and apply data insights to ongoing improvements
  • Follow industry developments and support potential revenue growth opportunities
  • Handle additional duties as needed

Cerințe

  • Demonstrated ability in relationship management, stakeholder engagement, and clear communication
  • Experience balancing multiple priorities in complex operating environments
  • Strong capability in service delivery, incident resolution, governance, and reporting
  • Proficiency in data analysis, problem-solving, and process documentation
  • Working knowledge of ITIL principles, Jira, Confluence, and Microsoft 365
  • Bachelor’s degree in a technical or business discipline, or equivalent industry experience
  • Experience with service transition and operational readiness is desirable
  • ITIL certification and project management training are desirable
  • Familiarity with fintech and payment solutions is desirable
  • Experience supporting growth opportunities and cross-functional collaboration is desirable
  • Experience working with global and cross-cultural teams is desirable
  • Flexibility to work across time zones in support of global clients
  • Availability for out-of-hours Manager on Duty coverage, including escalations and critical incident coordination

Beneficii

  • Unlimited vacation policy
  • Flexible working environment
  • Professional development and support
  • Dynamic and welcoming team culture
  • Opportunities to work with a global team
  • Commitment to diversity and inclusion
  • Occasional travel to client sites or Aevi offices may be required

Locuri de muncă similare

HD Supply

Remote Inside Sales Account Representative at HD Supply

HD Supply
Sponsor pentru viza H1BAsistență medicalăLogisticăOspitalitate
USStatele Unite ale AmericiiILIllinoisTXTexas
19 $ – 23 $ / oră
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăVânzăriVânzări interne

Grow USABlueBook’s water and wastewater accounts through customer support, outbound sales, pricing, and order coordination. Work remotely while managing customer relationships and pursuing sales quotas.

Deschide
Johnson & Johnson

Director, Global Public Affairs

Johnson & Johnson
Sponsor pentru viza H1BAsistență medicalăBiotehnologieProduse farmaceutice
USStatele Unite ale AmericiiNJNew JerseyPAPennsylvania
150.000 $ – 258.750 $ / an
HibridNormă întreagăLiderLimbă Obligatorie: englezăDirector

Lead public affairs strategy for Johnson & Johnson’s Oncology, Immunology, or Neuroscience medicines portfolio. Shape policy, advocacy, communications, and stakeholder engagement to support patient access and business priorities.

Deschide