Aevi
Aevi
Aevi एक फिनटेक कंपनी है जो आमने-सामने किए जाने वाले भुगतानों के ऑर्केस्ट्रेशन पर केंद्रित है। इसका क्लाउड-आधारित प्लेटफ़ॉर्म वित्तीय संस्थानों, भुगतान सेवा प्रदाताओं, स्वतंत्र सॉफ़्टवेयर विक्रेताओं और खुदरा विक्रेताओं को भुगतान गेटवे और प्रोसेसिंग सेवाओं से जुड़ने में मदद करता है, साथ ही लेन-देन स्वीकार और प्रबंधित करने के तरीके में लचीलापन बनाए रखता है। Aevi कई भुगतान विधियों का समर्थन करता है और मौजूदा प्रणालियों के साथ एकीकृत होता है, जिससे वैश्विक खुदरा विक्रेताओं से लेकर छोटे और मध्यम आकार के व्यवसायों तक की कंपनियों को सेवाएँ मिलती हैं।

Client Service Owner – Aevi, Prague Hybrid

Own contracted service delivery, governance, and operational excellence for Aevi’s cloud-based payments platform. Manage client relationships, incidents, service transitions, and continuous improvement.

विवरण

  • Own contracted service delivery for assigned accounts
  • Drive operational excellence, customer satisfaction, and proactive service management
  • Serve as the primary contact for service-related matters
  • Lead governance, reporting, and continuous improvement initiatives
  • Coordinate smooth transitions into business-as-usual operations and verify best practices
  • Monitor performance, identify trends, and implement improvements
  • Develop strong relationships with clients and internal teams
  • Partner with Account Managers and turn feedback into service enhancements
  • Facilitate operational calls, service reviews, and governance meetings
  • Resolve critical issues and oversee service request processes and reporting
  • Serve as Manager on Duty for escalations, bridge calls, and emergency changes
  • Maintain accurate records and apply data insights to ongoing improvements
  • Follow industry developments and support potential revenue growth opportunities
  • Handle additional duties as needed

आवश्यकताएँ

  • Demonstrated ability in relationship management, stakeholder engagement, and clear communication
  • Experience balancing multiple priorities in complex operating environments
  • Strong capability in service delivery, incident resolution, governance, and reporting
  • Proficiency in data analysis, problem-solving, and process documentation
  • Working knowledge of ITIL principles, Jira, Confluence, and Microsoft 365
  • Bachelor’s degree in a technical or business discipline, or equivalent industry experience
  • Experience with service transition and operational readiness is desirable
  • ITIL certification and project management training are desirable
  • Familiarity with fintech and payment solutions is desirable
  • Experience supporting growth opportunities and cross-functional collaboration is desirable
  • Experience working with global and cross-cultural teams is desirable
  • Flexibility to work across time zones in support of global clients
  • Availability for out-of-hours Manager on Duty coverage, including escalations and critical incident coordination

लाभ

  • Unlimited vacation policy
  • Flexible working environment
  • Professional development and support
  • Dynamic and welcoming team culture
  • Opportunities to work with a global team
  • Commitment to diversity and inclusion
  • Occasional travel to client sites or Aevi offices may be required

संबंधित नौकरियाँ

Red Hat
Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

खोलें
Taurus SA

IT Technician and Client Support Specialist

Taurus SA

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

खोलें
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

खोलें
Mars

Mars Customer Manager, Wegmans Account, Illinois Remote

Mars

Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.

खोलें
Outforce

Credit Control and Collections Analyst

Outforce

Manage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.

खोलें
SPERTON - Where Great People Meet

Sales Executive, Elevators and Car Parking Systems

SPERTON - Where Great People Meet
51 – 200 कर्मचारी

Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.

खोलें
Salonkee

Sales Representative, Salon Software — Göttingen

Salonkee

Grow Salonkee’s salon software business across Göttingen through local prospecting, product demonstrations, and end-to-end sales. Build relationships with salon owners and guide them from first contact through to closing.

खोलें
Salonkee

Hybrid Sales Representative, Lindau

Salonkee

Grow Salonkee’s salon software business across Lindau and Friedrichshafen through outreach, product demonstrations, and end-to-end sales. Build relationships with local salon owners and manage each opportunity through to closing.

खोलें