Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open
Aevi is a fintech company focused on in-person payment orchestration. Its cloud-based platform helps financial institutions, payment service providers, independent software vendors, and retailers connect payment gateways and processing services while retaining flexibility in how transactions are accepted and managed. Aevi supports multiple payment methods and integrates with existing systems, serving businesses ranging from global retailers to small and midsize companies.
Client Service Owner – Aevi, Prague Hybrid
Own contracted service delivery, governance, and operational excellence for Aevi’s cloud-based payments platform. Manage client relationships, incidents, service transitions, and continuous improvement.
Description
- Own contracted service delivery for assigned accounts
- Drive operational excellence, customer satisfaction, and proactive service management
- Serve as the primary contact for service-related matters
- Lead governance, reporting, and continuous improvement initiatives
- Coordinate smooth transitions into business-as-usual operations and verify best practices
- Monitor performance, identify trends, and implement improvements
- Develop strong relationships with clients and internal teams
- Partner with Account Managers and turn feedback into service enhancements
- Facilitate operational calls, service reviews, and governance meetings
- Resolve critical issues and oversee service request processes and reporting
- Serve as Manager on Duty for escalations, bridge calls, and emergency changes
- Maintain accurate records and apply data insights to ongoing improvements
- Follow industry developments and support potential revenue growth opportunities
- Handle additional duties as needed
Requirements
- Demonstrated ability in relationship management, stakeholder engagement, and clear communication
- Experience balancing multiple priorities in complex operating environments
- Strong capability in service delivery, incident resolution, governance, and reporting
- Proficiency in data analysis, problem-solving, and process documentation
- Working knowledge of ITIL principles, Jira, Confluence, and Microsoft 365
- Bachelor’s degree in a technical or business discipline, or equivalent industry experience
- Experience with service transition and operational readiness is desirable
- ITIL certification and project management training are desirable
- Familiarity with fintech and payment solutions is desirable
- Experience supporting growth opportunities and cross-functional collaboration is desirable
- Experience working with global and cross-cultural teams is desirable
- Flexibility to work across time zones in support of global clients
- Availability for out-of-hours Manager on Duty coverage, including escalations and critical incident coordination
Benefits
- Unlimited vacation policy
- Flexible working environment
- Professional development and support
- Dynamic and welcoming team culture
- Opportunities to work with a global team
- Commitment to diversity and inclusion
- Occasional travel to client sites or Aevi offices may be required
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