SupportNinja

1.001 – 5.000 Angajați

SupportNinja oferă servicii flexibile de externalizare pentru companiile care au nevoie să își extindă capacitățile fără să își mărească proporțional numărul de angajați interni. Activitatea sa acoperă experiența clienților, asistența pentru clienți și suportul tehnic, moderarea conținutului, prelucrarea datelor, precum și finanțele și contabilitatea. Compania combină furnizarea de servicii adaptate cu soluții bazate pe inteligență artificială pentru a ajuta peste 200 de companii să își îmbunătățească operațiunile și să urmărească dezvoltarea. Înființată în 2015, SupportNinja activează în domeniile B2B și SaaS.

Locurile de muncă ale companiei

Bilingual Technical Support Representative II (Italian/English) - Romania Remote

Provide remote technical support for SupportNinja’s global IoT customers in Italian and English. Troubleshoot devices, networks, cloud platforms, and connectivity while assisting Field Service Engineers at customer sites.

acum 1 săptămână

România

10.000 lei / lună

Remote Normă întreagă Junior Nivel mediu Nu este necesară o diplomă Limbă Obligatorie: engleză Limbă Obligatorie: italiană Inginer de suport

AWS Azure Google Cloud Platform IoT TCP/IP

Descriere

Deliver first-line technical support to customers worldwide
Track and answer support tickets through the designated ticketing platform
Conduct preliminary troubleshooting and analyze reported technical issues
Refer complex cases to Tier 2 support or Engineering as needed
Maintain customer communications and provide SLA-aligned progress updates
Assist Field Service Engineers remotely while they work at customer locations

Cerințe

At least two years of technical support experience involving IoT devices, field hardware, and networking systems
Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address whitelisting, and 2.4 GHz versus 5 GHz Wi-Fi bands
Hands-on experience provisioning gateways, sensors, and routers, mapping assets, commissioning field equipment, and deploying over-the-air firmware updates
Working knowledge of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI checks, roaming, custom APN authentication, and cellular failover or interface-priority settings
Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
Familiarity with AWS, Azure, or Google Cloud Platform
Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
Excellent written and verbal communication skills in Italian and English
Experience with Postman, browser developer tools, Wireshark, or observability platforms is advantageous

Beneficii

21 days of annual leave credits
Medical coverage
Remote work allowance of 400 lei gross per month
Meal tickets worth 40 lei per working day
Bring-your-own-device work setup
A fun environment focused on growth

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Bilingual Technical Support Representative II (Italian/English) - Romania Remote

Provide remote technical support for SupportNinja’s global IoT customers in Italian and English. Troubleshoot devices, networks, cloud platforms, and connectivity while assisting Field Service Engineers at customer sites.

Descriere

Cerințe

Beneficii

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