SupportNinja
SupportNinja
1,001 – 5,000 कर्मचारी
B2BSaaS
SupportNinja उन व्यवसायों के लिए लचीली आउटसोर्सिंग सेवाएँ प्रदान करता है, जिन्हें आंतरिक कर्मचारियों की संख्या में समान अनुपात में वृद्धि किए बिना अपनी क्षमताओं का विस्तार करना होता है। इसका कार्य ग्राहक अनुभव, ग्राहक और तकनीकी सहायता, कंटेंट मॉडरेशन, डेटा प्रोसेसिंग तथा वित्त और लेखांकन तक फैला हुआ है। कंपनी अनुकूलित सेवा प्रदान करने के साथ AI-सक्षम समाधानों का संयोजन करती है, जिससे 200 से अधिक व्यवसायों को अपने संचालन में सुधार करने और विकास की दिशा में आगे बढ़ने में सहायता मिलती है। 2015 में स्थापित SupportNinja B2B और SaaS क्षेत्र में कार्य करता है।

Bilingual Technical Support Representative II (Italian/English) - Romania Remote

Provide remote technical support for SupportNinja’s global IoT customers in Italian and English. Troubleshoot devices, networks, cloud platforms, and connectivity while assisting Field Service Engineers at customer sites.

विवरण

  • Deliver first-line technical support to customers worldwide
  • Track and answer support tickets through the designated ticketing platform
  • Conduct preliminary troubleshooting and analyze reported technical issues
  • Refer complex cases to Tier 2 support or Engineering as needed
  • Maintain customer communications and provide SLA-aligned progress updates
  • Assist Field Service Engineers remotely while they work at customer locations

आवश्यकताएँ

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address whitelisting, and 2.4 GHz versus 5 GHz Wi-Fi bands
  • Hands-on experience provisioning gateways, sensors, and routers, mapping assets, commissioning field equipment, and deploying over-the-air firmware updates
  • Working knowledge of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI checks, roaming, custom APN authentication, and cellular failover or interface-priority settings
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Familiarity with AWS, Azure, or Google Cloud Platform
  • Knowledge of least-privilege access, bastion hosts, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
  • Excellent written and verbal communication skills in Italian and English
  • Experience with Postman, browser developer tools, Wireshark, or observability platforms is advantageous

लाभ

  • 21 days of annual leave credits
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • Bring-your-own-device work setup
  • A fun environment focused on growth

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