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Bilingual Healthcare Customer Service Representative - Mexico Remote
Provide bilingual phone support to health plan members in Mexico from a remote setting. Address transportation-service questions, maintain accurate data, follow HIPAA requirements, and escalate concerns when needed.
Descriere
- Respond to inbound calls from health plan members and representatives
- Identify customer needs through attentive listening and professional communication
- Give accurate guidance and assistance about available transportation services
- Resolve questions and concerns with patience, empathy, and professionalism
- Record and update customer information accurately
- Achieve defined performance and quality standards
- Protect health information by following HIPAA and other compliance requirements
- Refer transportation and customer service issues to the appropriate leadership team
- Engage fully in assigned training and coaching
- Complete all required compliance and training coursework
- Maintain professional conduct and appearance throughout training and ongoing coaching
- Appear on camera for required training and meetings
Cerințe
- At least six months of inbound contact center experience or transferable healthcare experience
- Fluency in both English and Spanish
- Strong spoken and written communication skills
- Accurate data-entry ability with close attention to detail
- Ability to adjust to a fast-paced call environment
- Confidence handling challenging or emotionally charged customer interactions
- Professional, courteous communication style
- Ability to work independently while managing competing priorities
- Moderate familiarity with Microsoft Teams, Outlook, and Word
- Professional appearance and demeanor must be maintained
- Availability to appear on camera during training and required meetings
- Ability to meet attendance and punctuality standards
- Download speed of approximately 80–100 Mbps
- Upload speed of approximately 12–20 Mbps
- Quiet, distraction-free workspace during scheduled hours
- No conflicting responsibilities during scheduled work hours
- Personal equipment suitable for performing the role
- Windows 11 PC required; Mac computers are not supported
- 16 GB of RAM
- Two monitors
- Webcam and wired USB headset
- i5 processor or better
- Fiber internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams and Office 365
- Resume submitted in English
- Completion of every hiring-stage requirement, including a background check
Beneficii
- Weekly payment in arrears
- Fully remote work from home in Mexico
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