Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.

Bilingual Healthcare Customer Service Representative - Mexico Remote

Provide bilingual phone support to health plan members in Mexico from a remote setting. Address transportation-service questions, maintain accurate data, follow HIPAA requirements, and escalate concerns when needed.

Description

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Give accurate guidance and assistance about available transportation services
  • Resolve questions and concerns with patience, empathy, and professionalism
  • Record and update customer information accurately
  • Achieve defined performance and quality standards
  • Protect health information by following HIPAA and other compliance requirements
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in assigned training and coaching
  • Complete all required compliance and training coursework
  • Maintain professional conduct and appearance throughout training and ongoing coaching
  • Appear on camera for required training and meetings

Requirements

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication skills
  • Accurate data-entry ability with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling challenging or emotionally charged customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate familiarity with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or better
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring-stage requirement, including a background check

Benefits

  • Weekly payment in arrears
  • Fully remote work from home in Mexico

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