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Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Bilingual Healthcare Customer Service Representative - Mexico Remote

Provide bilingual phone support to health plan members in Mexico from a remote setting. Address transportation-service questions, maintain accurate data, follow HIPAA requirements, and escalate concerns when needed.

विवरण

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Give accurate guidance and assistance about available transportation services
  • Resolve questions and concerns with patience, empathy, and professionalism
  • Record and update customer information accurately
  • Achieve defined performance and quality standards
  • Protect health information by following HIPAA and other compliance requirements
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in assigned training and coaching
  • Complete all required compliance and training coursework
  • Maintain professional conduct and appearance throughout training and ongoing coaching
  • Appear on camera for required training and meetings

आवश्यकताएँ

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication skills
  • Accurate data-entry ability with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling challenging or emotionally charged customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate familiarity with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or better
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring-stage requirement, including a background check

लाभ

  • Weekly payment in arrears
  • Fully remote work from home in Mexico

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