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IDEXX
IDEXX
Asistență medicalăB2BȘtiință

IDEXX dezvoltă soluții de diagnostic veterinar, servicii de laborator, analizoare pentru utilizare la punctul de îngrijire și software care sprijină sănătatea animalelor și luarea deciziilor clinice. Activitatea sa acoperă produse pentru animale de companie și animale de fermă, teste asociate siguranței alimentelor și apei, precum și servicii de consultanță pentru echipe științifice.

Compania deservește cabinete veterinare, laboratoare de referință, clienți din domeniul agricol și instituțional, precum și alți utilizatori profesioniști. Portofoliul său include și software pentru gestionarea cabinetelor și software clinic, concepute pentru a conecta fluxurile de lucru pentru diagnostic cu operațiunile zilnice ale organizațiilor veterinare.

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Locurile de muncă ale companiei

Bilingual French Inside Sales Support Representative at IDEXX

Support French- and English-speaking veterinary customers with diagnostic product orders, service questions, and product recommendations. Manage inbound communications and customer records while helping strengthen loyalty through Salesforce.

USStatele Unite ale AmericiiMEMaine
21 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăAsistență clienți
SFDC

Descriere

  • Process orders for diagnostic products and supplies by phone, fax, and email
  • Build trust with veterinary customers in the domestic market
  • Use customer discovery to suggest relevant products and services
  • Resolve questions about ordering, shipping, and IDEXX online platforms
  • Keep Salesforce customer profiles and interaction records accurate
  • Deliver a consistently positive customer experience
  • Handle inbound calls and emails through a phone queue for most of the workday
  • Participate in training, coaching, and individual development activities
  • Contribute to demand generation and customer retention
  • Support veterinary customers with instrument consumables and related services

Cerințe

  • Fluent French and English communication skills
  • Experience in sales, customer service, or another customer-facing role
  • Clear, confident written and verbal communication
  • Strong interpersonal ability and a talent for building rapport quickly
  • Ability to learn and explain technical information
  • Motivated, goal-focused, and effective in a collaborative environment
  • Strong organization and multitasking skills
  • Able to work independently and contribute as part of a team
  • Proficiency with Microsoft Windows, Excel, Word, and Outlook
  • Availability for a flexible Monday–Friday schedule between 7:30 AM and 9:00 PM EST, plus rotating Saturdays from 8:00 AM to 5:00 PM EST
  • Ability to maintain a hardwired internet connection with at least 15 Mbps download and 3 Mbps upload when working virtually
  • A bachelor’s degree in business or a scientific field is preferred but not required
  • Veterinary diagnostics, healthcare, or scientific industry experience is preferred but not required

Beneficii

  • Eligibility for an annual cash bonus
  • Health, dental, and vision coverage from day one
  • 401(k) with a 5% company match
  • Shift differential for later shifts
  • Financial support resources
  • Pet insurance
  • Mental health resources
  • Paid volunteer days
  • Employee stock program
  • Foundation donation matching
  • Company-provided laptop, docking station, monitors, and headset for virtual work
  • Virtual work arrangement for candidates outside Maine
  • Paid training, coaching, and individual development time

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