IDEXX
IDEXX

IDEXX develops veterinary diagnostics, laboratory services, point-of-care analyzers, and software that support animal health and clinical decision-making. Its work spans products for pets and livestock, testing related to food and water safety, and consultation services for scientific teams.

The company serves veterinary practices, reference laboratories, agricultural and institutional customers, and other professional users. Its portfolio also includes practice-management and clinical software designed to connect diagnostic workflows with the day-to-day operations of veterinary organizations.

Bilingual French Inside Sales Support Representative at IDEXX

Support French- and English-speaking veterinary customers with diagnostic product orders, service questions, and product recommendations. Manage inbound communications and customer records while helping strengthen loyalty through Salesforce.

Description

  • Process orders for diagnostic products and supplies by phone, fax, and email
  • Build trust with veterinary customers in the domestic market
  • Use customer discovery to suggest relevant products and services
  • Resolve questions about ordering, shipping, and IDEXX online platforms
  • Keep Salesforce customer profiles and interaction records accurate
  • Deliver a consistently positive customer experience
  • Handle inbound calls and emails through a phone queue for most of the workday
  • Participate in training, coaching, and individual development activities
  • Contribute to demand generation and customer retention
  • Support veterinary customers with instrument consumables and related services

Requirements

  • Fluent French and English communication skills
  • Experience in sales, customer service, or another customer-facing role
  • Clear, confident written and verbal communication
  • Strong interpersonal ability and a talent for building rapport quickly
  • Ability to learn and explain technical information
  • Motivated, goal-focused, and effective in a collaborative environment
  • Strong organization and multitasking skills
  • Able to work independently and contribute as part of a team
  • Proficiency with Microsoft Windows, Excel, Word, and Outlook
  • Availability for a flexible Monday–Friday schedule between 7:30 AM and 9:00 PM EST, plus rotating Saturdays from 8:00 AM to 5:00 PM EST
  • Ability to maintain a hardwired internet connection with at least 15 Mbps download and 3 Mbps upload when working virtually
  • A bachelor’s degree in business or a scientific field is preferred but not required
  • Veterinary diagnostics, healthcare, or scientific industry experience is preferred but not required

Benefits

  • Eligibility for an annual cash bonus
  • Health, dental, and vision coverage from day one
  • 401(k) with a 5% company match
  • Shift differential for later shifts
  • Financial support resources
  • Pet insurance
  • Mental health resources
  • Paid volunteer days
  • Employee stock program
  • Foundation donation matching
  • Company-provided laptop, docking station, monitors, and headset for virtual work
  • Virtual work arrangement for candidates outside Maine
  • Paid training, coaching, and individual development time

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