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Guardian Life
Guardian Life
5.001 – 10.000 Angajați
Sponsor pentru viza H1BAlimente și băuturiAsistență medicalăConsultanță
Guardian Life este o companie de asigurări și servicii financiare care ajută persoanele, familiile, angajatorii și instituțiile să se pregătească pentru nevoi în schimbare. Oferta sa include asigurări de viață, invaliditate, stomatologie, vedere, accidente, boli grave și indemnizații pentru spitalizare, precum și beneficii de grup, gestionarea absențelor, concedii plătite și tehnologii pentru beneficii la locul de muncă. Guardian Life oferă, de asemenea, servicii de investiții, anuități și planificare pentru pensionare prin intermediul profesioniștilor financiari. Înființată în 1860, compania deservește peste 12 milioane de persoane și reunește expertiză în asigurări, beneficii pentru angajați, servicii financiare și tehnologie. Activitatea sa este, de asemenea, modelată de preocuparea pentru responsabilitate socială, echitate, incluziune, bunăstare și sănătate financiară.
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Locurile de muncă ale companiei

BenTech Partner Support Specialist (Hybrid)

Support Guardian Life’s benefits technology partners by resolving issues across integrations, EDI, APIs, and enrollment processing. Manage partner cases and collaborate with internal teams to improve service and platform readiness.

USStatele Unite ale AmericiiMAMassachusettsNYNew YorkPAPennsylvania
82.770 $ – 135.975 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle escalated partner and customer questions through email, phone, and digital channels.
  • Investigate and resolve problems with integrations, EDI file transfers, APIs, enrollment processing, and platform features.
  • Track customer cases through resolution and meet service level agreements.
  • Spot recurring issues, escalate complex cases, and work with internal teams on lasting solutions.
  • Help internal teams understand platform features, reporting tools, integration workflows, and support practices.
  • Develop and update knowledge base articles, FAQs, and other support materials.
  • Work with Partner Support Leadership, Strategic Channel Managers, API Solution Leads, and Development teams on service delivery, partner connectivity, testing, validation, defect triage, and production readiness.
  • Share customer feedback to help improve product features, usability, and client satisfaction.
  • Report to the Partner Support Leader in Guardian’s Digital organization.

Cerințe

  • Bachelor’s degree or equivalent professional experience.
  • At least three years in customer support, technical support, partner support, or a similar client-facing role.
  • Experience supporting SaaS platforms, benefits technology, or digital products.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Experience using ticketing and case-management systems.
  • Ability to handle competing priorities with accuracy and timely responses.
  • Demonstrated ability to collaborate effectively across teams.
  • Experience with benefits administration, HRIS, payroll, or human capital management platforms.
  • Understanding of EDI workflows, APIs, integrations, and data file transfers.
  • Experience resolving enrollment, eligibility, and data exchange issues.
  • Familiarity with insurance, employee benefits, or benefits administration environments.
  • Experience creating knowledge base content, support documentation, or self-service materials.
  • Experience leading training or customer enablement sessions.
  • Must be authorized to work in the United States without employer sponsorship, now or in the future.

Beneficii

  • Opportunities to build skills.
  • Opportunities to develop leadership capabilities.
  • Opportunities to participate in philanthropic activities.
  • Access to contemporary, supportive, flexible, and inclusive benefits and resources.
  • Benefits are available to eligible full-time employees.
  • Reasonable accommodations are available for disabilities, pregnancy, childbirth, and related medical conditions.
  • Travel of up to 10% for internal collaboration, partner meetings, training, and team events.

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