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Guardian Life
Guardian Life
5 001 – 10 000 Xodimlar
H1B vizasi homiysiKonsaltingOziq-ovqat va ichimliklarSog‘liqni saqlash
Guardian Life — jismoniy shaxslar, oilalar, ish beruvchilar va tashkilotlarga o‘zgarib turadigan ehtiyojlarga tayyorlanishda yordam beradigan sug‘urta va moliyaviy xizmatlar kompaniyasi. Uning xizmatlari qatoriga hayot, mehnatga layoqatsizlik, stomatologiya, ko‘rish qobiliyati, baxtsiz hodisalar, og‘ir kasalliklar va shifoxona xarajatlarini qoplash sug‘urtasi, shuningdek ish joylari uchun guruh imtiyozlari, ishga kelmaslikni boshqarish, haq to‘lanadigan ta’til va imtiyozlar texnologiyalari kiradi. Guardian Life moliyaviy mutaxassislar orqali investitsiya xizmatlari, annuitetlar va pensiyani rejalashtirish xizmatlarini ham taqdim etadi. 1860-yilda tashkil etilgan kompaniya 12 milliondan ortiq kishiga xizmat ko‘rsatadi hamda sug‘urta, xodimlar imtiyozlari, moliyaviy xizmatlar va texnologiyalar sohalaridagi tajribani birlashtiradi. Uning faoliyatida ijtimoiy mas’uliyat, tenglik, inklyuzivlik, farovonlik va moliyaviy salomatlikka alohida e’tibor qaratiladi.
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Kompaniyadagi ish o‘rinlari

BenTech Partner Support Specialist (Hybrid)

Support Guardian Life’s benefits technology partners by resolving issues across integrations, EDI, APIs, and enrollment processing. Manage partner cases and collaborate with internal teams to improve service and platform readiness.

USAmerika Qo‘shma ShtatlariMAMassachusetsNYNyu-YorkPAPensilvaniya
82 770 $ – 135 975 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Handle escalated partner and customer questions through email, phone, and digital channels.
  • Investigate and resolve problems with integrations, EDI file transfers, APIs, enrollment processing, and platform features.
  • Track customer cases through resolution and meet service level agreements.
  • Spot recurring issues, escalate complex cases, and work with internal teams on lasting solutions.
  • Help internal teams understand platform features, reporting tools, integration workflows, and support practices.
  • Develop and update knowledge base articles, FAQs, and other support materials.
  • Work with Partner Support Leadership, Strategic Channel Managers, API Solution Leads, and Development teams on service delivery, partner connectivity, testing, validation, defect triage, and production readiness.
  • Share customer feedback to help improve product features, usability, and client satisfaction.
  • Report to the Partner Support Leader in Guardian’s Digital organization.

Talablar

  • Bachelor’s degree or equivalent professional experience.
  • At least three years in customer support, technical support, partner support, or a similar client-facing role.
  • Experience supporting SaaS platforms, benefits technology, or digital products.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Experience using ticketing and case-management systems.
  • Ability to handle competing priorities with accuracy and timely responses.
  • Demonstrated ability to collaborate effectively across teams.
  • Experience with benefits administration, HRIS, payroll, or human capital management platforms.
  • Understanding of EDI workflows, APIs, integrations, and data file transfers.
  • Experience resolving enrollment, eligibility, and data exchange issues.
  • Familiarity with insurance, employee benefits, or benefits administration environments.
  • Experience creating knowledge base content, support documentation, or self-service materials.
  • Experience leading training or customer enablement sessions.
  • Must be authorized to work in the United States without employer sponsorship, now or in the future.

Imtiyozlar

  • Opportunities to build skills.
  • Opportunities to develop leadership capabilities.
  • Opportunities to participate in philanthropic activities.
  • Access to contemporary, supportive, flexible, and inclusive benefits and resources.
  • Benefits are available to eligible full-time employees.
  • Reasonable accommodations are available for disabilities, pregnancy, childbirth, and related medical conditions.
  • Travel of up to 10% for internal collaboration, partner meetings, training, and team events.

O‘xshash ish o‘rinlari

Toast

Customer Care Tax Manager II at Toast (Hybrid, United States)

Toast
1 001 – 5 000 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaOziq-ovqat va ichimliklar
USAmerika Qo‘shma Shtatlari
90 000 $ – 184 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Lead Toast’s payroll tax support team, guiding customers through tax preparation, filing, and recovery. Focus on agent development, compliance, service quality, and customer outcomes.

Ochish
Security Mutual Life Insurance Company of New York

Customer Service Representative – Insurance

Security Mutual Life Insurance Company of New York
201 – 500 Xodimlar
MoliyaSug‘urtaTibbiy sug‘urta
USAmerika Qo‘shma ShtatlariNYNyu-YorkTXTexas
19 $ – 21 $ / soat
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Manage customer calls, payments, and complex policy service requests at Security Mutual Life Insurance Company of New York. Build relationships with clients and agents while keeping insurance transaction records accurate.

Ochish
Security Mutual Life Insurance Company of New York

Customer Service Representative – Hybrid, Binghamton

Security Mutual Life Insurance Company of New York
201 – 500 Xodimlar
MoliyaSug‘urta
USAmerika Qo‘shma ShtatlariNYNyu-YorkTXTexas
19 $ – 21 $ / soat
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaMijozlarni qo‘llab-quvvatlash

Manage customer and agent calls, payments, and detailed insurance policy requests for Security Mutual Life Insurance Company of New York. The role is primarily remote, with occasional work at the Binghamton or Houston office.

Ochish