Guardian Life
Guardian Life
Guardian Life एक बीमा और वित्तीय सेवाओं की कंपनी है, जो व्यक्तियों, परिवारों, नियोक्ताओं और संस्थानों को बदलती जरूरतों के लिए तैयारी करने में सहायता करती है। इसके उत्पादों और सेवाओं में जीवन, विकलांगता, दंत, दृष्टि, दुर्घटना, गंभीर बीमारी और अस्पताल क्षतिपूर्ति बीमा शामिल हैं। कंपनी कार्यस्थलों के लिए समूह लाभ, अनुपस्थिति प्रबंधन, सवेतन अवकाश और लाभ प्रौद्योगिकी भी उपलब्ध कराती है। Guardian Life वित्तीय पेशेवरों के माध्यम से निवेश सेवाएं, वार्षिकियां और सेवानिवृत्ति योजना भी प्रदान करती है। 1860 में स्थापित यह कंपनी 12 मिलियन से अधिक लोगों की सेवा करती है और बीमा, कर्मचारी लाभ, वित्तीय सेवाओं और प्रौद्योगिकी के क्षेत्र में विशेषज्ञता को एक साथ लाती है। इसके कार्य सामाजिक जिम्मेदारी, समानता, समावेशन, कल्याण और वित्तीय स्वास्थ्य पर भी केंद्रित हैं।

BenTech Partner Support Specialist (Hybrid)

Support Guardian Life’s benefits technology partners by resolving issues across integrations, EDI, APIs, and enrollment processing. Manage partner cases and collaborate with internal teams to improve service and platform readiness.

विवरण

  • Handle escalated partner and customer questions through email, phone, and digital channels.
  • Investigate and resolve problems with integrations, EDI file transfers, APIs, enrollment processing, and platform features.
  • Track customer cases through resolution and meet service level agreements.
  • Spot recurring issues, escalate complex cases, and work with internal teams on lasting solutions.
  • Help internal teams understand platform features, reporting tools, integration workflows, and support practices.
  • Develop and update knowledge base articles, FAQs, and other support materials.
  • Work with Partner Support Leadership, Strategic Channel Managers, API Solution Leads, and Development teams on service delivery, partner connectivity, testing, validation, defect triage, and production readiness.
  • Share customer feedback to help improve product features, usability, and client satisfaction.
  • Report to the Partner Support Leader in Guardian’s Digital organization.

आवश्यकताएँ

  • Bachelor’s degree or equivalent professional experience.
  • At least three years in customer support, technical support, partner support, or a similar client-facing role.
  • Experience supporting SaaS platforms, benefits technology, or digital products.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Experience using ticketing and case-management systems.
  • Ability to handle competing priorities with accuracy and timely responses.
  • Demonstrated ability to collaborate effectively across teams.
  • Experience with benefits administration, HRIS, payroll, or human capital management platforms.
  • Understanding of EDI workflows, APIs, integrations, and data file transfers.
  • Experience resolving enrollment, eligibility, and data exchange issues.
  • Familiarity with insurance, employee benefits, or benefits administration environments.
  • Experience creating knowledge base content, support documentation, or self-service materials.
  • Experience leading training or customer enablement sessions.
  • Must be authorized to work in the United States without employer sponsorship, now or in the future.

लाभ

  • Opportunities to build skills.
  • Opportunities to develop leadership capabilities.
  • Opportunities to participate in philanthropic activities.
  • Access to contemporary, supportive, flexible, and inclusive benefits and resources.
  • Benefits are available to eligible full-time employees.
  • Reasonable accommodations are available for disabilities, pregnancy, childbirth, and related medical conditions.
  • Travel of up to 10% for internal collaboration, partner meetings, training, and team events.

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