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Security Mutual Life Insurance Company of New York
Security Mutual Life Insurance Company of New York
201 – 500 कर्मचारी
बीमावित्त
Founded in 1886, Security Mutual Life Insurance Company of New York is a mutual insurer serving individuals, families, and businesses. Its insurance and financial protection offerings span whole and term life insurance, annuities, disability and long-term care products, workplace benefits, and qualified retirement plans. The company also provides estate and personal financial planning, business succession and key-person protection, along with educational resources and online services for policy access and payments.
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कंपनी की नौकरियाँ

Customer Service Representative – Hybrid, Binghamton

Manage customer and agent calls, payments, and detailed insurance policy requests for Security Mutual Life Insurance Company of New York. The role is primarily remote, with occasional work at the Binghamton or Houston office.

USसंयुक्त राज्यNYन्यूयॉर्कTXटेक्सास
$19 – $21 / घंटा
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीआवश्यक भाषा: स्पेनिशग्राहक सहायता

विवरण

  • Respond to incoming calls in a busy call center.
  • Develop strong working relationships with clients and agents.
  • Handle payments and complex policy service requests.
  • Address questions, research issues, and start follow-up processes.
  • Manage billing requests, including account and payment changes, refunds, payment histories, value quotes, forms, policy reprojections, taxable gain calculations, policy retention, and electronic funds transfer forms.
  • Take manual premium payments and other service requests by check or phone.
  • Process loan requests by phone.
  • Respond to inquiries submitted through the SML website.
  • Handle public website inquiries routed by Corporate Communications.
  • Complete insurance verification and policy summary requests.
  • Call customers to obtain missing documents or funds needed to bring policies up to date.
  • Document customer interactions and transactions.

आवश्यकताएँ

  • At least three years of customer service experience.
  • At least one year of accounting experience is preferred.
  • Experience in insurance or a call center.
  • Spanish fluency is a plus.
  • Basic proficiency with Microsoft Word and Excel.
  • Strong written and verbal communication skills.
  • Strong data entry skills.
  • Ability to work accurately and thoroughly.
  • Careful attention to detail.
  • Ability to organize and prioritize a heavy workload.
  • Availability for a flexible schedule and occasional overtime.
  • Associate degree in business or a related field.
  • Visa sponsorship is not available.
  • Relocation assistance is not available.

लाभ

  • Primarily remote work opportunity.
  • Flexible schedule.
  • Occasional overtime.
  • Equal opportunity employer.

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USसंयुक्त राज्यNYन्यूयॉर्कTXटेक्सास
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