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Security Mutual Life Insurance Company of New York
Security Mutual Life Insurance Company of New York
201 – 500 Angajați
AsigurăriFinanțe
Înființată în 1886, Security Mutual Life Insurance Company of New York este o companie mutuală de asigurări care deservește persoane fizice, familii și întreprinderi. Oferta sa de asigurări și protecție financiară cuprinde asigurări de viață permanente și pe termen determinat, rente, produse pentru invaliditate și îngrijire pe termen lung, beneficii oferite la locul de muncă și planuri de pensii eligibile. Compania oferă, de asemenea, servicii de planificare succesorală și financiară personală, planificarea succesiunii în afaceri și protecție pentru angajații-cheie, precum și resurse educaționale și servicii online pentru accesarea polițelor și efectuarea plăților.
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Locurile de muncă ale companiei

Customer Service Representative – Hybrid, Binghamton

Manage customer and agent calls, payments, and detailed insurance policy requests for Security Mutual Life Insurance Company of New York. The role is primarily remote, with occasional work at the Binghamton or Houston office.

USStatele Unite ale AmericiiNYNew YorkTXTexas
19 $ – 21 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Descriere

  • Respond to incoming calls in a busy call center.
  • Develop strong working relationships with clients and agents.
  • Handle payments and complex policy service requests.
  • Address questions, research issues, and start follow-up processes.
  • Manage billing requests, including account and payment changes, refunds, payment histories, value quotes, forms, policy reprojections, taxable gain calculations, policy retention, and electronic funds transfer forms.
  • Take manual premium payments and other service requests by check or phone.
  • Process loan requests by phone.
  • Respond to inquiries submitted through the SML website.
  • Handle public website inquiries routed by Corporate Communications.
  • Complete insurance verification and policy summary requests.
  • Call customers to obtain missing documents or funds needed to bring policies up to date.
  • Document customer interactions and transactions.

Cerințe

  • At least three years of customer service experience.
  • At least one year of accounting experience is preferred.
  • Experience in insurance or a call center.
  • Spanish fluency is a plus.
  • Basic proficiency with Microsoft Word and Excel.
  • Strong written and verbal communication skills.
  • Strong data entry skills.
  • Ability to work accurately and thoroughly.
  • Careful attention to detail.
  • Ability to organize and prioritize a heavy workload.
  • Availability for a flexible schedule and occasional overtime.
  • Associate degree in business or a related field.
  • Visa sponsorship is not available.
  • Relocation assistance is not available.

Beneficii

  • Primarily remote work opportunity.
  • Flexible schedule.
  • Occasional overtime.
  • Equal opportunity employer.

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Security Mutual Life Insurance Company of New York

Customer Service Representative – Insurance

Security Mutual Life Insurance Company of New York
201 – 500 Angajați
Asigurare de sănătateAsigurăriFinanțe
USStatele Unite ale AmericiiNYNew YorkTXTexas
19 $ – 21 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Manage customer calls, payments, and complex policy service requests at Security Mutual Life Insurance Company of New York. Build relationships with clients and agents while keeping insurance transaction records accurate.

Deschide