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Toast
Toast
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAlimente și băuturiConsultanțăLogistică
Toast dezvoltă software și hardware integrate pentru industria alimentară și a băuturilor. Platforma sa reunește tehnologii pentru puncte de vânzare, procesarea plăților, comenzi online, salarizare și instrumente operaționale, ajutând restaurantele să își gestioneze activitatea de zi cu zi într-un singur sistem. Toast deservește o gamă largă de afaceri, inclusiv restaurante cu servire rapidă și cu servire completă, localuri fast-casual, restaurante de lux, cafenele și rulote cu mâncare, publicând totodată informații despre industrie și resurse educaționale pentru operatorii de restaurante.
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Locurile de muncă ale companiei

Customer Care Tax Manager II at Toast (Hybrid, United States)

Lead Toast’s payroll tax support team, guiding customers through tax preparation, filing, and recovery. Focus on agent development, compliance, service quality, and customer outcomes.

USStatele Unite ale Americii
90.000 $ – 184.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Lead, train, coach, and mentor 10–12 Care Tax Experts.
  • Assess performance and accountability while tracking customer outcomes and KPIs such as productivity, adherence, and customer satisfaction.
  • Give agents feedback through quality reviews and individual coaching sessions.
  • Help agents guide Toast Payroll customers through tax preparation, filing, and recovery.
  • Develop team skills in support processes, technical troubleshooting, and new product knowledge.
  • Review workflows to spot trends and opportunities to improve efficiency.
  • Keep communication open with agents and share relevant concerns and suggestions.
  • Build support for improvement ideas through clear, solutions-focused communication.
  • Help resolve difficult customer cases and handle escalations requiring supervisor involvement.
  • Meet service-level targets for tax-related cases.
  • Advise the team on payroll and tax filing matters.
  • Prepare payroll analytics and reports for management.
  • Track federal, state, and local regulatory changes and prepare communications for internal teams and customers.

Cerințe

  • At least 2 years of experience in payroll, tax, or a closely related field.
  • At least 3 years of experience managing performance and coaching as a people leader.
  • At least 4 years in a role focused on customer satisfaction and improving the customer experience.
  • Strong communication, interpersonal, and analytical abilities.
  • Ability to work with managers at all levels.
  • Experience handling escalated customer issues.
  • Proficiency in filing original and amended payroll tax returns.
  • Experience working with tax authorities and understanding the tax notice and resolution process from start to finish.
  • A solutions-focused approach and a record of delivering results.
  • Experience at a payroll service provider.
  • Proficiency with Microsoft Excel.

Beneficii

  • Competitive compensation and benefits programs.
  • Cash compensation, including overtime and bonus or commission where eligible.
  • Equity.
  • Benefits that support a healthy lifestyle.
  • Flexible benefits designed to meet changing needs.
  • Reasonable accommodations during the hiring process.

Locuri de muncă similare

Ardent Mills

Customer Service Representative – Denver Hybrid

Ardent Mills
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAgriculturăAlimente și băuturiIndustria prelucrătoare
USStatele Unite ale AmericiiCOColorado
25 $ – 34 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
ERP

Manage customer orders, service issues, and demand for Ardent Mills, a flour and ingredient producer. This hybrid Denver role requires in-office work on Tuesdays and Wednesdays.

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