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Ardent Mills
Ardent Mills
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAgriculturăAlimente și băuturiIndustria prelucrătoare
Ardent Mills este o companie nord-americană din domeniul producției alimentare și agriculturii, specializată în făină, amestecuri și alte ingrediente pe bază de cereale. Cu sediul central în Denver, Colorado, compania operează peste 40 de mori în Statele Unite, Canada și Puerto Rico și are mai mult de 2.000 de angajați în domenii precum măcinarea certificată, producția, siguranța alimentară, dezvoltarea produselor și operațiunile. Compania se concentrează pe soluții fiabile și nutritive pe bază de cereale, promovând în același timp inovația, siguranța și practicile sustenabile în întreaga sa rețea.
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Customer Service Representative – Denver Hybrid

Manage customer orders, service issues, and demand for Ardent Mills, a flour and ingredient producer. This hybrid Denver role requires in-office work on Tuesdays and Wednesdays.

USStatele Unite ale AmericiiCOColorado
25 $ – 34 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
ERP

Descriere

  • Act as the primary link between Ardent Mills customers and internal teams.
  • Build and maintain relationships with an assigned group of customers.
  • Represent customer needs across the business.
  • Enter orders accurately, apply contracts, and confirm pricing.
  • Request orders based on customer trends and inventory levels.
  • Coordinate with mill schedulers, transportation, sales, and supply chain to meet customer expectations.
  • Engage with customers daily or weekly and provide prompt, professional service.
  • Gather and maintain customer insights and share relevant information with the business.
  • Resolve customer issues and work with involved teams to determine appropriate responses.
  • Use the Incident Management Process to track customer relationships and share relevant updates across the organization.
  • Monitor and communicate near-term changes in customer demand, escalating when needed.
  • Perform work reliably and with integrity, following compliance and safety practices while supporting environmental responsibility and efficiency.

Cerințe

  • Bachelor’s degree or at least three years of customer service experience.
  • Preferred: Customer service experience with order entry and customer relationship management.
  • Preferred: Working knowledge of Microsoft GP or another ERP system.
  • Preferred: Experience in logistics or transportation.
  • Ability to investigate details and solve problems.
  • Ability to manage competing priorities and multitask in a fast-paced setting.
  • Ability to produce accurate work efficiently.
  • Willingness to set a positive example, support team engagement, and influence others constructively.
  • Proficiency with Microsoft Office, including Outlook, Excel, and Word.
  • Strong verbal and written communication skills.
  • Spanish bilingual ability is preferred but not required.
  • Availability for occasional evening and weekend after-hours coverage.
  • Ability to work at the assigned office two days per week, Tuesday and Wednesday, except while traveling for business.

Beneficii

  • Medical, dental, and vision coverage
  • Health and dependent care savings accounts
  • Life and disability programs
  • Optional benefit programs
  • Company wellness programs
  • Retirement savings plan with company match
  • Employee and family assistance program (EAP)
  • Paid time off and holidays
  • Employee recognition and rewards program (RAVE)
  • Annual incentive bonus with a 5% target
  • Shift differential for eligible employees working outside standard business hours

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