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TerminixSIS India
TerminixSIS India
501 – 1.000 Angajați
Alimente și băuturiAsistență medicalăLogistică
TerminixSIS India oferă servicii profesionale de gestionare a dăunătorilor în întreaga Indie, ca parte a grupului SIS. Activitatea sa include tratarea termitelor și programe personalizate de combatere a dăunătorilor pentru sectoare precum sănătatea, procesarea alimentelor, ospitalitatea și logistica. Compania combină echipe de service instruite, practici responsabile față de mediu și aprobate de autorități, precum și o infrastructură care susține peste 100.000 de servicii lunar în mai mult de 250 de orașe. Abordarea sa include și standarde și cadre de audit, precum FSSAI, HACCP și ISO, punând accent pe gestionarea eficientă și conformă a dăunătorilor în diferite medii operaționale.
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Locurile de muncă ale companiei

Senior Customer Experience Planning Specialist

Plan and optimize routes, territories, and service schedules for Rentokil pest-control branches across North America. Coordinate with branch and regional teams to support efficient service delivery and financial plans.

USStatele Unite ale AmericiiHibridNormă întreagăSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Develop long-range route strategies for branches across the assigned region.
  • Review route efficiency, available resources, and territory plans for opportunities to improve.
  • Work with regional directors and branch leaders to maintain accurate data and reporting.
  • Build monthly, weekly, and daily routes with route-analysis software.
  • Create, quality-check, implement, and revise plans for supported routes.
  • Keep geographic codes, addresses, and customer records up to date.
  • Coordinate with planning specialists and schedulers to complete work accurately and on time.
  • Work with branches to update routes and territories for greater efficiency.
  • Set up territories and planning inputs correctly.
  • Use revenue plans and targets to schedule adequate work for each branch.
  • Ensure branches receive enough assigned work to meet or exceed financial plans.
  • Coordinate branch openings, relocations, splits, and closures.
  • Plan special services, including TC Bait Conversions, new product launches, and pilot programs.
  • Monitor daily and monthly scheduled work orders, 30- and 60-day completion rates, and planned mileage between work orders.
  • Report to the Planning & Scheduling Supervisor and collaborate with regional, branch, contact-center, North American, and customer stakeholders.

Cerințe

  • Can read, analyze, and interpret general business documents, maintenance instructions, procedures, and government regulations.
  • Preferred: familiarity with company branch departments, mission, territory structure, and advanced planning.
  • Advanced knowledge of routing and scheduling software.
  • Advanced knowledge of branch service operations, resources, territory structure, recurring-service planning, and schedule availability for unplanned demand.
  • Advanced proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
  • Advanced knowledge of company operating systems.
  • Able to manage multiple recurring tasks.
  • Able to interact effectively with coworkers and the public.
  • Strong communication skills and ability to influence internal and external stakeholders.
  • Demonstrates initiative, strong work ethic, accountability, sound judgment, and attention to detail.
  • High school diploma or GED, or an equivalent combination of education and service-industry experience.
  • At least two years of related experience as a dispatcher and/or customer service agent.
  • Able to work indoors and sit for extended periods while using computers and phones.
  • Able to occasionally lift, carry, push, pull, or reposition objects weighing up to 10 pounds.
  • Close visual acuity for detailed data preparation, viewing computer screens, and reading.
  • The company maintains a drug-free workplace.

Beneficii

  • Benefits begin on the first day for full-time colleagues.
  • Opportunities for professional and personal growth.
  • Several pathways for career advancement.
  • Training and development programs.
  • Tuition reimbursement for full-time colleagues.
  • Medical, dental, vision, disability, and life insurance.
  • 401(k) plan with company matching contributions.
  • Vacation and sick days.
  • Company-paid and floating holidays.
  • Workplace focused on health, safety, and flexibility.
  • Performance incentives are available for many roles.

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