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Guardian Life
Guardian Life
5001 – 10 000 Darbinieki
H1B vīzas sponsorsKonsultācijasPārtika un dzērieniVeselības aprūpe
Guardian Life ir apdrošināšanas un finanšu pakalpojumu uzņēmums, kas palīdz privātpersonām, ģimenēm, darba devējiem un iestādēm sagatavoties mainīgām vajadzībām. Uzņēmuma piedāvājumā ietilpst dzīvības, darbnespējas, zobārstniecības, redzes, nelaimes gadījumu, kritisku slimību un slimnīcas dienas naudas apdrošināšana, kā arī grupu pabalsti, prombūtnes pārvaldība, apmaksāts atvaļinājums un pabalstu tehnoloģijas darbavietām. Guardian Life ar finanšu profesionāļu starpniecību nodrošina arī ieguldījumu pakalpojumus, mūža rentes un pensiju plānošanu. Uzņēmums, kas dibināts 1860. gadā, apkalpo vairāk nekā 12 miljonus cilvēku un apvieno zināšanas apdrošināšanas, darbinieku pabalstu, finanšu pakalpojumu un tehnoloģiju jomā. Tā darbību ietekmē arī sociālā atbildība, vienlīdzība, iekļaušana, labklājība un finansiālā veselība.
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Vakances uzņēmumā

BenTech Partner Support Specialist (Hybrid)

Support Guardian Life’s benefits technology partners by resolving issues across integrations, EDI, APIs, and enrollment processing. Manage partner cases and collaborate with internal teams to improve service and platform readiness.

USAmerikas Savienotās ValstisMAMasačūsetsaNYŅujorkaPAPensilvānija
82 770 $ – 135 975 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Handle escalated partner and customer questions through email, phone, and digital channels.
  • Investigate and resolve problems with integrations, EDI file transfers, APIs, enrollment processing, and platform features.
  • Track customer cases through resolution and meet service level agreements.
  • Spot recurring issues, escalate complex cases, and work with internal teams on lasting solutions.
  • Help internal teams understand platform features, reporting tools, integration workflows, and support practices.
  • Develop and update knowledge base articles, FAQs, and other support materials.
  • Work with Partner Support Leadership, Strategic Channel Managers, API Solution Leads, and Development teams on service delivery, partner connectivity, testing, validation, defect triage, and production readiness.
  • Share customer feedback to help improve product features, usability, and client satisfaction.
  • Report to the Partner Support Leader in Guardian’s Digital organization.

Prasības

  • Bachelor’s degree or equivalent professional experience.
  • At least three years in customer support, technical support, partner support, or a similar client-facing role.
  • Experience supporting SaaS platforms, benefits technology, or digital products.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Experience using ticketing and case-management systems.
  • Ability to handle competing priorities with accuracy and timely responses.
  • Demonstrated ability to collaborate effectively across teams.
  • Experience with benefits administration, HRIS, payroll, or human capital management platforms.
  • Understanding of EDI workflows, APIs, integrations, and data file transfers.
  • Experience resolving enrollment, eligibility, and data exchange issues.
  • Familiarity with insurance, employee benefits, or benefits administration environments.
  • Experience creating knowledge base content, support documentation, or self-service materials.
  • Experience leading training or customer enablement sessions.
  • Must be authorized to work in the United States without employer sponsorship, now or in the future.

Priekšrocības

  • Opportunities to build skills.
  • Opportunities to develop leadership capabilities.
  • Opportunities to participate in philanthropic activities.
  • Access to contemporary, supportive, flexible, and inclusive benefits and resources.
  • Benefits are available to eligible full-time employees.
  • Reasonable accommodations are available for disabilities, pregnancy, childbirth, and related medical conditions.
  • Travel of up to 10% for internal collaboration, partner meetings, training, and team events.

Saistītās vakances

Toast

Customer Care Tax Manager II at Toast (Hybrid, United States)

Toast
1001 – 5000 Darbinieki
H1B vīzas sponsorsKonsultācijasLoģistikaPārtika un dzērieni
USAmerikas Savienotās Valstis
90 000 $ – 184 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Lead Toast’s payroll tax support team, guiding customers through tax preparation, filing, and recovery. Focus on agent development, compliance, service quality, and customer outcomes.

Atvērt
Security Mutual Life Insurance Company of New York

Customer Service Representative – Insurance

Security Mutual Life Insurance Company of New York
201 – 500 Darbinieki
ApdrošināšanaFinansesVeselības apdrošināšana
USAmerikas Savienotās ValstisNYŅujorkaTXTeksasa
19 $ – 21 $ / stunda
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Manage customer calls, payments, and complex policy service requests at Security Mutual Life Insurance Company of New York. Build relationships with clients and agents while keeping insurance transaction records accurate.

Atvērt
Security Mutual Life Insurance Company of New York

Customer Service Representative – Hybrid, Binghamton

Security Mutual Life Insurance Company of New York
201 – 500 Darbinieki
ApdrošināšanaFinanses
USAmerikas Savienotās ValstisNYŅujorkaTXTeksasa
19 $ – 21 $ / stunda
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuKlientu atbalsts

Manage customer and agent calls, payments, and detailed insurance policy requests for Security Mutual Life Insurance Company of New York. The role is primarily remote, with occasional work at the Binghamton or Houston office.

Atvērt